Okay, I've searched for Systems Administrator positions in Wake County, NC, that require experience with ServiceNow and cloud SaaS solutions, for full-time roles, and prefer candidates with a bachelor's degree in IT. I found 27 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The Systems Administrator II at NCDIT is primarily responsible for serving as the ServiceNow Platform administrator, ensuring its secure and efficient configuration. This role emphasizes hands-on engagement with tasks such as incident management, automation, and performance optimization, all crucial for maintaining high service levels for users across North Carolina's transportation sector. A foundational element of this role is effective day-to-day operations and detailed user support, which will likely involve troubleshooting complex issues and collaborating across teams. Candidates must possess a solid understanding of cloud SaaS solutions and IT system functionalities, as these aspects are central to NCDOT's operational integrity. In terms of success metrics, achieving seamless service support and resolving incidents swiftly might be expected within the first year, coupled with demonstrating the ability to drive continual improvements in performance and user satisfaction.

Company Analysis:

The North Carolina Department of Information Technology (NCDIT) positions itself as a pivotal facilitator of technology services for state agencies, embodying a mission focused on enhancing accessibility and quality of tech-driven solutions for North Carolinians. NCDIT stands out as an organization dedicated to closing the digital divide while aligning with state workforce policies, promoting diversity, equity, and inclusion within its operational culture. This progressive outlook informs a supportive work environment conducive to professional growth and societal impact, ideal for someone who values meaningful contributions to community welfare. The Systems Administrator II role fits strategically within the Business Services unit, undertaking significant responsibilities that directly support NCDIT’s overarching mission to deliver effective and reliable government services. The culture suggests an innovative and adaptable working environment, which ought to empower this role to influence crucial technological developments and enhance user experiences across the state’s IT landscape.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex IT issue. What steps did you take to resolve it?
• Can you describe your experience working with ServiceNow? What specific functionalities have you managed in your previous roles?
• How do you prioritize tasks when managing multiple incidents on a service platform like ServiceNow?
• Share a situation where you had to work with cross-functional teams to implement a significant technology change. What was your role, and what was the outcome?
• How would you approach optimizing performance on the ServiceNow platform? What metrics would you focus on?
• Describe your familiarity with cloud SaaS solutions. How do you manage user access and security concerns in such environments?
• Imagine you notice a recurring issue with the ServiceNow platform’s incident management feature. What steps would you take to identify the root cause and resolve it?
• If faced with a situation where a major service outage occurs, what immediate actions would you take to address the issue?
• Why are you interested in working specifically for NCDIT, and how do you resonate with its mission and values?
• How do you plan to contribute to fostering a diverse and inclusive workplace at NCDIT?
• What questions do you have about the team you’ll be working with as a Systems Administrator II?
• How do you stay updated with the latest developments in IT management and cloud technologies?
• What have you learned from past experiences that you feel would benefit NCDIT’s ongoing digital initiatives?