Okay, I've searched for Systems Administrator roles in Wake County, NC, focusing on positions requiring a Bachelor’s degree in IT, with an emphasis on SaaS and ServiceNow, and needing 3+ years of experience. I've found 52 positions for you. You can review them now.

Sure. Here's the analysis:

Job Analysis:

The role of Systems Administrator II at NCDIT serves as a critical link between the organization's IT services and its operational efficiency. This position is fundamentally tasked with administering the ServiceNow Platform to enhance the safety and robustness of the air transportation system in North Carolina, reflecting the state's strategic priority in aviation. Responsibilities include daily operations, user management, incident resolution, and service optimization, which collectively aim to ensure that the technology effectively supports business functions across various departments. Success in this role will hinge upon the candidate's ability to maintain a secure configuration of this platform while also providing Tier 3 support, illustrating both the technical depth and user-centric approach needed. Candidates can expect to navigate complex inter-departmental challenges, resolve conflicts, and implement efficient workflows that enhance service delivery. This position demands not just technical knowledge but also people skills, as collaboration and communication across teams are vital for success.

Company Analysis:

The North Carolina Department of Information Technology operates in a pivotal role within the state's governance structure, particularly in enhancing the digital landscape for residents and government agencies alike. As a stable yet evolving entity, NCDIT is positioned to be a market leader in public sector IT solutions, which means the Systems Administrator II will significantly influence the agency's ability to deliver effective services. The company's culture appears to prioritize inclusivity, innovation, and practical solutions, indicating a supportive environment for professional growth and collaboration. This role sits within a larger team dedicated to managing and optimizing technology workflows, suggesting that the Systems Administrator will have considerable visibility and interaction with key stakeholders. The focus on closing the digital divide and addressing workforce inclusivity aligns the role strategically with NCDIT’s mission, positioning the individual to contribute meaningfully to broader societal goals while enhancing technical infrastructure within the department.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral Questions:
• 1. Tell me about a time when you helped implement a new technology solution in your organization. What challenges did you face and how did you overcome them?
• 2. Describe an experience where you had to provide Tier 3 support to a challenging user issue. What was your approach and the outcome?
• 3. Can you provide an example of a situation where you had to coordinate with multiple teams to resolve a technical issue? What role did you play?
• 4. How have you managed a project that faced unexpected delays or problems? What adjustments did you make?
• Technical/Role-Specific Questions:
• 5. How would you approach optimizing the ServiceNow Platform to improve user experience and performance?
• 6. What strategies do you employ for effective incident and problem management in a cloud SaaS environment?
• 7. Can you explain how you would manage upgrade and patch cycles for the ServiceNow applications?
• 8. What experience do you have with API management and integration, particularly in the context of cloud-based solutions?
• Situational Questions:
• 9. Imagine you're tasked with implementing an automation process on the ServiceNow platform. What steps would you take to ensure its success?
• 10. If you encounter a security breach in the platform, how would you proceed in terms of escalation and remediation?
• Company Fit/Motivation Questions:
• 11. Why are you interested in working specifically for the North Carolina Department of Information Technology?
• 12. How do you see your values and skills contributing to NCDIT's mission of improving digital access for all North Carolinians?
• Questions for the Candidate to Ask the Interviewer:
• 13. Can you elaborate on how the Systems Administrator II role interacts with other departments within NCDIT?
• 14. What does success look like for the individual in this role over the first year?
• 15. How does NCDIT support the professional development of its IT staff?