Okay, I've looked up Systems Analyst positions in Huntington, WV that require at least 3 years of experience in IT services, with a focus on Windows and network administration, and are full-time roles that include on-call support. I found 45 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The Systems Analyst role at Prosource is fundamentally about enhancing customer satisfaction through technical expertise and proactive support in a diverse range of technologies, specifically within Windows environments. The primary responsibilities include troubleshooting and maintaining hardware and software systems, as well as providing remote and onsite technical assistance to clients. This means that successful candidates will need a robust problem-solving mindset and the capacity to communicate effectively with customers, ensuring that complex technical issues are resolved in accessible terms. Given Prosource's emphasis on customer experience, strong interpersonal skills and a persistent commitment to excellence will be crucial. Moreover, candidates must navigate a fast-paced IT service landscape, requiring them to be adaptable and knowledgeable about various technologies, from Windows Server to networking solutions. Without precise response capabilities and a focus on documentation, candidates might struggle to maintain the high standards expected by the company. Performance in this role will likely be gauged through customer satisfaction metrics and the ability to resolve issues promptly, making the ability to prioritize tasks under pressure an essential quality.

Company Analysis:

Prosource operates in a competitive technology solutions landscape, recognized for optimizing business processes and enhancing IT service delivery. With over 38 years in the industry and a flagship position as a trusted partner, the company fosters a culture that prioritizes exceptional customer experiences and strong engagement, demonstrated by its accolades such as the Top Workplaces 2025 honor. This culture is likely collaborative and emphasizes the importance of each team member's contribution. Where the Systems Analyst fits into this context indicates significant visibility; they will likely work closely with clients and exert influence on their perceptions of Prosource's service delivery. Furthermore, the company's commitment to hiring talented, customer-oriented individuals highlights the expectation for this role to embody these values thoroughly. As Prosource continues to position itself as a leader in managed IT and digital transformation, the Systems Analyst will play a crucial role in aligning service quality with the organization’s strategic objectives, especially as customer expectations for effective technology support continue to evolve.

Absolutely. Here are some mock interview questions that could come up:

• Can you describe a time when you dealt with a difficult technical issue for a client and how you resolved it?
• How do you prioritize your tasks when dealing with multiple support requests?
• Tell me about a situation where you had to communicate a complex technical concept to a non-technical user.
• Describe an instance where you took ownership of a problem and successfully managed it from start to finish.
• What steps would you take to troubleshoot a Windows Server down issue at a client’s site?
• How do you approach learning new technologies or tools relevant to your work?
• If you were asked to install and configure a new network for a client, what considerations would you take into account?
• Imagine a client is experiencing recurrent issues with their IP phone system. How would you go about diagnosing and addressing the problem?
• Why are you interested in working for Prosource specifically?
• What do you think contributes most to a positive customer experience in IT support?
• Can you discuss how your values align with the mission of Prosource?
• What questions do you have about the team dynamics and collaboration within the Systems Analyst role?
• How do you maintain documentation for the issues you handle, and why do you think it is important?
• What is your philosophy on responding to customer requests and expectations?