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Job Analysis:
The Systems Analyst - Intermediate (Data Engineering/Architecture) role at UPMC centers on bridging business needs with technological solutions through a mix of analytical, technical, and collaborative competencies. Fundamentally, this person is hired to maintain and enhance IT systems—particularly data-focused applications—in alignment with the organization's operational and strategic objectives. The responsibilities imply a hands-on role that manages technical troubleshooting (2nd and 3rd level support), system integration, and application upgrades, paired with a strong emphasis on documentation, process improvement, and end-user training. The requirement to independently create test plans, validate upgrades, and modify existing ones speaks to the need for critical thinking and meticulous attention to detail. Vendor interaction under guidance reflects a tiered support model where collaboration matters but escalation and judgment calls are expected. Proficiency with SDLC processes indicates that the analyst must understand the full lifecycle impact of changes and development activities. The expectation of mentoring less experienced staff and owning projects points toward a growing leadership dimension. Technical skills in database querying, programming languages (e.g., C#), and data formats (JSON, XML) reflect the data engineering and architectural focus, facilitating effective manipulation and integration of complex data sources. Problem-solving in this role requires balancing urgent support issues with long-term enhancements while maintaining data confidentiality and compliance within a healthcare environment. Success within the first 6-12 months likely looks like establishing trust as a dependable troubleshooter, swiftly mastering core systems, demonstrating the ability to independently handle parts of the SDLC, and contributing to process improvements and team knowledge sharing—all while adapting to change and evolving technology trends in healthcare IT.
Company Analysis:
UPMC, as a global nonprofit leader in integrated healthcare and insurance, operates at the intersection of clinical innovation and community health. Their dual role in care delivery and insurance services, combined with affiliations to esteemed academic institutions, signals an organizational culture invested in mission-driven, evidence-based, and technology-enabled care solutions. This mix drives a work environment that is both fast-paced—due to the scale and critical nature of healthcare delivery—and innovation-focused, emphasizing continuous learning and adaptable problem-solving. The company’s commitment to community benefits and large-scale impact suggests a value system rooted in service, collaboration, and responsibility. For a Systems Analyst at UPMC, this means work is not isolated technical work but part of a larger ecosystem influencing patient outcomes and operational efficiency. The role likely reports into IT departments supporting clinical and administrative functions, positioning the analyst as a vital bridge between technical teams and end-users. There is an expectation of cross-functional engagement and communication underpinned by respect for data privacy and regulatory compliance—a critical consideration in healthcare. As UPMC continues advancing its technological infrastructure to sustain growth and innovation, this role is strategic: it supports operational resilience and clinical excellence through optimized and secure IT systems. The remote work aspect suggests UPMC values flexibility and possibly a distributed team structure. Overall, the role aligns with UPMC’s mission to leverage technology for enhancing healthcare quality, making it ideal for candidates who thrive in purpose-driven environments requiring technical rigor, continuous development, and collaborative influence.