I've found several Business Analyst positions focused on CRM systems in Reading, PA. These roles require 3-5 years of experience, are full-time, and are within the corporate operations industry. Additionally, they emphasize strong data analysis skills. There are currently 56 job listings matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Remarketing Systems Business Analyst at Penske Truck Leasing plays a pivotal role in managing and optimizing departmental systems, particularly focusing on Salesforce.com and NICE InContact. This position is fundamentally tasked with ensuring these systems are effectively configured and user-friendly, thereby enhancing operational efficiency for the Vehicle Remarketing team. The analyst is expected to engage in a diverse range of responsibilities including data accuracy, troubleshooting, and system auditing, which will require a solid understanding of both the technical aspects of the systems and the business needs of the vehicle remarketing process. Success in this role will hinge upon the candidate’s ability to develop comprehensive reporting and dashboards, conduct user training, and collaborate with cross-functional teams and vendors. Candidates will likely face challenges such as navigating system integration complexities and adapting to evolving business processes. A successful individual will not only streamline daily operations but also innovate and implement strategic enhancements that align with Penske’s goals of excellence and customer success.

Company Analysis:

Penske Truck Leasing occupies a strong position in the transportation industry as a leading provider of comprehensive logistics and rental solutions. This market leadership means the Remarketing Systems Business Analyst will be part of a forward-thinking, solutions-oriented company that emphasizes innovation and operational excellence. The company's culture appears to be driven by dedication to customer success and quality service, which will influence how this role is approached—candidates must be adaptable and proactive in improving systems for enhanced user experiences. This position sits within a broader team structure that likely works closely with IT and upper management, offering visibility into company strategies and decision-making. Additionally, the role supports elements of growth and operational consistency within the organization, focusing on enhancing existing systems rather than just maintaining them. Therefore, candidates should align their career aspirations with Penske’s mission to facilitate progress through innovative services.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex system issue. What steps did you take to resolve the problem?
• Can you describe your experience working with Salesforce.com? How have you utilized this tool to drive business operations?
• Provide an example of a project where you developed a new process or system improvement. What was the outcome?
• What strategies do you use to ensure effective communication with cross-functional teams?
• How do you prioritize your tasks when managing multiple system-related projects simultaneously?
• Explain how you would approach creating a custom report for leadership based on specific data needs.
• Imagine you are tasked with integrating a new functionality into the existing system. How would you assess the risks and opportunities?
• Suppose user feedback indicates persistent issues with the NICE InContact phone system. What steps would you take to investigate and resolve these issues?
• What motivates you to work in the logistics and transportation industry, and why do you think Penske is the right fit for you?
• How do you feel your personal values align with the commitment to excellence and customer success that Penske emphasizes?
• What questions do you have about the team dynamics within the Vehicle Remarketing department?
• What aspect of the role excites you the most, and how do you think you could contribute to Penske's mission?
• Can you discuss how your educational background has prepared you for this analayst position?
• What are some of the key performance indicators you believe are important for assessing the success of a Business Analyst in this role?