Okay, I've searched for IT Support & Systems Engineer roles in Troy, MI, specifically for full-time positions that offer medical insurance, require 3+ years of experience, and include remote support capabilities. I found 45 relevant positions for you.

Sure. Here's the analysis:

Job Analysis:

The IT Support & Systems Engineer role at Intelligent Technical Solutions is fundamentally about providing exceptional technical support and troubleshooting for a diverse range of IT-related issues, thereby ensuring high client satisfaction and operational efficiency. This role entails being the frontline problem-solver, requiring the individual to adeptly manage both routine support tasks (like operating system and application troubleshooting) and more complex technical challenges, such as server and networking issues. Success in this position will mean not only resolving problems quickly and efficiently but also contributing to a collaborative environment within the team. Candidates will face challenges including the need for multi-tasking under pressure, keeping up with various technology changes, and managing client expectations. Given that the KPIs include metrics like first-touch closure and customer satisfaction scores, the ideal candidate must be both technically proficient and possess excellent communication skills to effectively engage with clients and internal teams alike.

Company Analysis:

Intelligent Technical Solutions operates in the competitive and rapidly evolving IT services industry, focusing on cybersecurity, managed IT support, and innovative data analytics. Its position as a trusted partner across multiple major cities suggests a stable and growing influence in the market. The company emphasizes a 'no drama, professional' work ethic, indicating a strong commitment to workplace culture that values collaboration and professionalism. For the IT Support & Systems Engineer role, this culture may translate into an environment where team collaboration and support are critical to success. This role is positioned as an integral part of the IT service delivery mechanism, likely reporting to a senior systems engineer or IT manager, providing visibility to leadership through performance metrics and client feedback. Overall, the role serves a strategic function, helping the company meet its goal of enhancing client experience and operational efficiency, making it essential for scaling the business and maintaining a competitive edge.

Absolutely. Here are some mock interview questions that could come up:

• Describe a situation where you had to troubleshoot a complex IT issue. What was your approach, and what was the outcome?
• Can you give an example of how you effectively communicated a technical issue to a non-technical client?
• Tell me about a time when you had to prioritize multiple urgent IT requests. How did you handle it?
• What strategies do you use to keep up with the latest technology trends and updates in the IT field?
• How would you go about resolving a client's issue with a software application like QuickBooks? Walk me through your process.
• Describe your experience working with virtualization technologies such as VMWare or Hyper V.
• In what ways have you implemented or supported cybersecurity measures in your previous roles?
• Imagine you receive a ticket regarding a server issue, but the details are vague. How would you approach this situation?
• Why do you want to work for Intelligent Technical Solutions specifically, and how do you see yourself contributing to our mission?
• What part of your previous experience do you feel prepares you best for this role, and why?
• Given the importance of CSAT scores in our performance measures, how would you ensure a positive client experience during support interactions?
• What are some questions you might have for us about the company culture and team dynamics?
• How do you measure your own success in a technical support role?