Systems Support Engineer
$90k/y-$105k/y
Beyond Finance3 days ago
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OnsiteFull-timeMid
Summary
Beyond Finance is seeking a Systems Support Engineer to join their team in Houston, TX. The role involves providing strategic and innovative IT support solutions to enhance service efficiency and reliability.
About the Role
As a Systems Support Engineer, you will identify and remediate IT trends affecting end-user device performance, develop corrective actions to minimize downtime, troubleshoot issues using the DEX platform, and create IT health reports. You will also design and maintain IT infrastructure, develop integrations using APIs, and manage a variety of technical issues impacting users both in-person and remotely.
About You
Required:
- Advanced experience with Windows operating systems and hardware troubleshooting.
- Strong experience with query languages and supporting platforms like Datadog.
- Previous experience with DEX platforms such as Nexthink.
- Strong expertise with PowerShell, Bash, Python, or other scripting languages.
- Experience with APIs and webhooks, including development of custom JSON payloads.
- Excellent customer service skills and ability to work effectively under pressure.
- Experience with ticketing and support platforms like FreshService, Zendesk, Zoho, or ServiceNow.
Preferred:
- Experience with Call Center technologies and network troubleshooting.
- Ability to troubleshoot in unfamiliar territory and maintain third-party commercial SaaS applications.
- Excellent written and verbal communication skills.
- Proven ability to work successfully with limited supervision.
- Ability to consult and develop comprehensive project plans and timelines.
Benefits
- Considerable employer contributions for health, dental, and vision programs.
- Generous PTO, paid holidays, and paid parental leave.
- 401(k) matching program.
- Merit advancement opportunities.
- Career development and training.
Beyond Finance
Beyond Finance is a next-generation fintech company with a mission to help people escape crippling debt and achieve financial freedom. Every day, the Beyond team supports our clients by offering individualized care, financial education and tools, and customized solutions to fit each of their circumstances. Join a team where: … you, your work, and your voice matter — not just within the company, but to the lives of thousands of people. … you’ll retain autonomy over your own work and collaborate with supportive leaders and colleagues. … recognition, growth, and work-life balance are top of mind.
Houston, TX