Okay, I've searched for full-time Systems Support Engineer roles in Rockford, IL with at least 3 years of experience, requiring expertise in Azure Virtual Desktop and Microsoft Intune, and offering disability insurance benefits. I have found multiple positions matching your criteria.

Sure. Here's the analysis:

Job Analysis:

The Systems Support Engineer role at Hines is fundamentally designed to ensure the seamless operation and security of the company's cloud-based IT infrastructure, with a strong emphasis on Azure Virtual Desktop (AVD) and Microsoft Intune. This hybrid position requires a blend of advanced end-user support and technical system administration, reflecting the need for both technical expertise and strong interpersonal skills to bridge the gap between IT complexity and user experience. The core responsibilities encompass troubleshooting and resolving hardware and software issues, managing cloud environments for high availability and performance, and driving infrastructure optimization aligned with cost-efficiency and security best practices. Given the company's lean IT team of six, this role demands a self-motivated individual comfortable working independently while also collaborating across departments for project initiatives such as migrations and software rollouts. Key qualifications emphasize not only technical mastery of Azure, Intune, networking, and endpoint security but also clear communication abilities to translate complex IT concepts for non-technical users. Professionals in this role will face challenges like maintaining uptime and security within a cloud-heavy environment, managing evolving technologies, and balancing support requests with proactive system improvements. Success within the first year likely looks like streamlined cloud operations, reduced downtime, positive end-user feedback, and measurable progress on collaborative IT projects, all while maintaining compliance with industry standards and organizational policies.

Company Analysis:

Hines, as a seasoned, privately-owned healthcare managed care company with over three decades of history, holds a distinctive position as a stable yet innovative player in healthcare utilization management. Their achievement of URAC accreditation demonstrates a culture deeply committed to high-quality standards, compliance, and continuous improvement—values that resonate strongly within any supporting IT function. The company's focus on conserving healthcare costs while ensuring quality suggests an environment where efficiency and precision are prized. For a Systems Support Engineer, this means working in a mission-oriented setting where your technical solutions directly support critical healthcare operations and cost management objectives. The relatively small, tightly-knit IT team indicates a workplace dynamic that requires individuals to be versatile, hands-on, and collaborative, with opportunities for visible impact and leadership within technical domains. Hines’s hybrid work environment, benefits, and work-life balance policies suggest an employee-centric culture, likely emphasizing steady, sustainable growth rather than rapid disruption. This role aligns strategically as both a stabilizing force and an enabler of incremental innovation, contributing to the company’s broader goals of operational excellence and customer-focused healthcare management solutions.

Absolutely. Here are some mock interview questions that could come up:

• Behavioral: Tell me about a time when you had to troubleshoot a complex issue involving cloud-based virtual desktops or mobile device management. How did you approach diagnosing and resolving it?
• Behavioral: Describe an experience where you had to explain a technical problem and solution to a non-technical user. How did you ensure they understood?
• Behavioral: Give an example of when you managed multiple priorities under pressure in a fast-paced IT environment. How did you prioritize and communicate your actions?
• Behavioral: Talk about a project or initiative where you collaborated cross-functionally to implement an IT upgrade or migration. What role did you play and what were the challenges?
• Technical: How do you approach configuring and managing Azure Virtual Desktop to ensure high availability and optimal user experience?
• Technical: Can you walk us through your process for deploying and managing Microsoft Intune for endpoint security and mobile device management?
• Technical: What steps would you take to troubleshoot network connectivity issues affecting cloud services like Office 365 and Azure?
• Technical: Explain your familiarity with monitoring cloud infrastructure costs and optimizing performance. What tools or strategies have you used?
• Situational: Imagine an important software rollout via Microsoft Intune faces unexpected compatibility issues on user devices the morning of deployment. How would you respond?
• Situational: Suppose you receive multiple urgent support requests simultaneously, one involving a system outage impacting virtual desktops and another a user unable to access critical cloud resources. How do you handle this situation?
• Situational: If you discover that the security configuration of Azure resources is not fully aligned with company policy during a routine audit, what steps do you take to remediate it and prevent recurrence?
• Company Fit: Why are you interested in working for Hines specifically, given our focus on healthcare managed care solutions? How do you see IT supporting that mission?
• Company Fit: Our company values work-life balance and steady innovation within a small, collaborative team. How do you see yourself thriving in this kind of environment?
• Company Fit: How do your professional values align with a company that prioritizes regulatory compliance, customer service, and operational excellence in healthcare?
• Questions for Interviewer: Can you describe how the IT team at Hines collaborates with other departments to support the company's healthcare management objectives?
• Questions for Interviewer: What are the key challenges the IT team anticipates in the next 12 months, particularly concerning cloud infrastructure and endpoint management?
• Questions for Interviewer: How does Hines support continuous learning and professional development for IT staff to keep pace with emerging technologies?