Tax Operations Manager, Tax Credits
$126810/y-$180000/y
2 days ago
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HybridFull-timeSenior
Summary
Gusto is seeking a Tax Operations Manager, Tax Credits to join their team in the Los Angeles Metropolitan Area. The role involves managing operational teams to ensure the effective delivery of tax credits to small businesses.
About the Role
As a Tax Operations Manager, you will lead the operational delivery of tax credits, ensuring timely and accurate customer service. You will manage and develop a team of operators, monitor performance metrics, and drive operational innovation. Your responsibilities will include leading cross-functional initiatives, managing seasonal projects, and advocating for customer insights to improve service delivery.
About You
Required:
- 6+ years of relevant work experience in operating roles at growing startups.
- 5+ years of experience in tax or 3+ years in tax credits, with 2+ years in team management.
- Experience in expanding service strategies for SaaS products.
- Strong problem-solving skills and ability to use AI tools for productivity.
- Excellent written and verbal communication skills.
Preferred:
- Experience in product operations, project/program management, or consulting.
- Demonstrated ability to manage change and unforeseen challenges.
Benefits
- Competitive salary with cash compensation ranging from $126k to $180k depending on location.
- Comprehensive benefits package including health insurance, 401(k), and paid time off.
Gusto
Launched in 2011 as ZenPayroll, Gusto serves more than 400,000 businesses nationwide. Each year, we process tens of billions of dollars of payroll and provide employee benefits—like health insurance and 401(k) accounts—while helping companies create incredible workplaces. Through one refreshingly easy, integrated platform, we automate and simplify your payroll, benefits, and HR, all while providing expert support. You and your employees will get the peace of mind you need to do your best work. Licensing details: https://gusto.com/about/licenses
Los Angeles Metropolitan Area