Team Manager, Product Support
$91k/y-$114k/y
Boxa day ago
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OnsiteFull-timeMid
Summary
Box is seeking a Team Manager, Product Support to join their team in Chicago, IL. The role involves leading a team of specialists to enhance customer experience and operational outcomes in product support.
About the Role
As a Team Manager, Product Support, you will establish and track team goals, provide insights to product and engineering teams, execute quality assurance programs, and support team member growth. You will leverage AI tools to improve support quality and efficiency, manage escalations, and collaborate with various teams to enhance customer satisfaction.
About You
Required:
- Bachelor's degree or equivalent practical experience.
- 2+ years of people management experience in a customer-facing role, preferably in a SaaS environment.
- 4-6 years of experience in a customer-facing role.
Preferred:
- Experience with support and collaboration tools such as Zendesk, Jira, and Confluence.
- Familiarity with API-driven products or technical integrations.
- Strong written and verbal communication skills.
Benefits
- Competitive salary range of $91k–$114k.
- Equity and comprehensive benefits package.
Box
Box (NYSE:BOX) is the Intelligent Content Cloud, a single platform that enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. Founded in 2005, Box simplifies work for leading global organizations, including AstraZeneca, JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia. Visit box.com to learn more. And visit box.org to learn more about how Box empowers nonprofits to fulfill their missions.
Chicago, IL