Highlight
Summary
About the Role
About You
- 7+ years in Workforce Management in sales or customer-facing operations.
- Demonstrated success managing omnichannel environments (chat, inbound, outbound).
- Strong command of forecasting, scheduling, real-time management, and reporting best practices.
- Proven experience in building and structuring WFM teams from the ground up.
- Strong analytical mindset with an emphasis on efficiency, automation, and optimization.
- Experience managing BPO partners and driving towards SLA optimization.
- Exceptional communication and stakeholder management skills.
- Ability to influence cross-functionally and present insights to senior leadership.
- Budget and cost-center management experience.
- Comfortable working without off-the-shelf WFM platforms; strong DIY ethos.
Benefits
- Competitive compensation package with a strong pay for performance rewards approach.
- Eligible for a cash bonus, equity rewards, and benefits.
Intuit is a global technology platform that helps our customers and communities overcome their most important financial challenges. Serving millions of customers worldwide with TurboTax, QuickBooks, Credit Karma and Mailchimp, we believe that everyone should have the opportunity to prosper and we work tirelessly to find new, innovative ways to deliver on this belief. We encourage conversations on this page and will not delete comments that follow our terms of use. In order to keep this a safe community, the below posts may be removed: Repeated posts of the same content, spam or posts from fake accounts or profiles, offensive language or material, threats to others in the community, posts deliberately aimed to have a negative effect on the community or conversations.