Tech Consulting_Managed Services_ Support Services and Delivery Manager
$116800/y-$214100/y
2 days ago
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HybridFull-timeMid
Summary
EY is seeking a Tech Consulting Managed Services Support Services and Delivery Manager to join their team. The role involves ensuring the smooth operation and support of technology solutions for clients.
About the Role
As a Support Services and Delivery Manager, you will be responsible for delivering quality support, resolving issues impacting key business processes, and contributing to continuous improvement initiatives. You will manage technology projects post-transition and ensure successful deployment to the user community, while adhering to service level agreements.
About You
Required:
- Bachelor's degree (4-year degree)
- 5 - 7 years of relevant experience in SAP Operations or running SAP projects
- Expertise in Application Management
- Strong customer orientation and experience in Customer Support Operations
- Proficiency in Stakeholder Management
- Experience in Technology Service Management
Preferred:
- Experience managing technology projects and post-transition support
- Familiarity with automation tools and continuous improvement methodologies
- Experience with SAP ERP systems, preferably S/4Hana
Benefits
- Comprehensive compensation and benefits package based on performance
- Medical and dental coverage
- Pension and 401(k) plans
- Flexible vacation policy
- Paid time off for designated holidays and personal care
EY
EY is building a better working world by creating new value for clients, people, society, the planet, while building trust in the capital markets. Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow. EY teams in more than 150 countries work across a full spectrum of services in assurance, consulting, tax, strategy and transactions, strengthened by sector experience and diverse ecosystem partners. Find out more about the EY global network: http://ey.com/en_gl/legal-statement
Cleveland, OH