Tech Touch Customer Success Manager | Housing
$85k/y-$110k/y
3 days ago
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OnsiteFull-timeEntry
Summary
EliseAI is seeking a Tech Touch Customer Success Manager to join their team in Boston, MA. The role involves scaling and optimizing customer engagement through technology and data-driven strategies.
About the Role
As a Tech Touch Customer Success Manager, you will manage a high volume of accounts, leveraging tools like PlanHat, Salesforce, Zendesk, and Gong to drive customer success. Your responsibilities include maintaining strong relationships through scalable engagement strategies, leading critical customer meetings, analyzing customer usage patterns, and developing self-service resources to empower customers.
About You
Required:
- 2+ years of experience in a SaaS Customer Success role, ideally with a focus on managing a high volume of accounts.
- Hands-on experience with customer success tools such as PlanHat, Gainsight, ChurnZero, Totango, or similar platforms.
- Proven ability to lead critical customer meetings, including QBRs and strategic touch points.
- Strong analytical skills with the ability to interpret data and drive actionable strategies.
- Excellent written and verbal communication skills.
Preferred:
- Experience balancing scalable, technology-driven engagement with personal relationship management.
- Knowledge of SaaS integrations, APIs, and technical workflows.
Benefits
- Equity in the company in the form of stock options.
- Medical, Dental and Vision premiums covered at 100%.
- Fully paid parental leave.
- Commuter benefits.
- 401k benefits.
- Monthly fitness stipend.
- A collaborative in-office environment with an open floor plan, fully stocked kitchen, and company-paid lunch.
- Fun company social events through our Elise and the City program.
- Unlimited vacation and paid holidays.
- Relocation packages covered.
EliseAI empowers housing and healthcare organizations with powerful automation and conversational AI, streamlining conversations, enhancing customer engagement, and delivering unparalleled efficiency across housing and property management operations.
Boston, MA