Search for Technical Analyst positions in Florida, specifically in healthcare IT, with a preference for full-time roles and candidates having at least 3 years of experience.

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Technical Analyst

Florida

Healthcare

Full Time

3 years + Experience

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Analyst II role at HCA Healthcare is fundamentally about ensuring seamless technology operations within the healthcare environment, addressing end-user incidents and requests while implementing IT solutions aligned with organizational standards. This position requires not only technical expertise in diagnosing and resolving IT issues related to computers, software, and peripherals but also strong customer service skills to provide superior support experiences. A key aspect is mentoring junior staff—indicating an expectation for leadership and knowledge transfer, which highlights the importance of interpersonal skills alongside technical proficiency. The analyst will need to navigate a dynamic and sometimes high-pressure environment where patient care is of utmost importance, suggesting that time management and problem-solving will be critical as they balance multiple demands and potential emergencies. Success in this role means not just troubleshooting effectively but also proactively recommending process improvements that enhance IT service delivery and support the wider healthcare objectives of HCA Healthcare.

Company Analysis:

HCA Healthcare occupies a significant position in the healthcare industry as a leading provider of healthcare services with a broad network of facilities. This status requires the Technical Analyst II to operate in an environment where high standards are paramount, particularly in terms of technology reliability impacting patient care. The company's culture appears to prioritize community engagement, ethical practices, and continuous improvement in patient service—suggesting an organizational ethos that values innovation and collaboration. The Technical Analyst II role is integrated within this larger framework, acting as a vital link that ensures operational excellence through technology. The commitment to employee development and the emphasis on supportive teamwork suggest that candidates need to engage positively with colleagues across diverse teams, possibly including healthcare providers and administrative staff. To thrive, one must align personally with HCA’s mission of enhancing patient care while embracing the technological transformations that support operational efficiencies. The role is not just about technical skills but also about contributing to a culture that is focused on compassion and quality in healthcare delivery.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical issue under tight deadlines. What was the problem and how did you handle it?
Can you describe an experience where you mentored a colleague or team member? What was the outcome?
How do you approach prioritizing multiple technical requests from end-users? Can you give an example?
What strategies do you use to ensure excellent customer service when responding to technical queries?
How would you address a situation where a user is unhappy with the support provided? What steps would you take to resolve their concerns?
What is your experience with installation and repair of IT equipment? Can you identify key considerations you take into account during the process?
Describe your familiarity with A+ certification practices and how they relate to your daily responsibilities.
Suppose an urgent technical problem arises after hours that impacts critical healthcare systems. How would you manage this situation?
Imagine you need to implement a new software solution for end-users with varied technical skills. How would you initiate this project?
Why are you interested in working as a Technical Analyst II at HCA Healthcare specifically?
How do you see your own values aligning with HCA Healthcare's mission of improving patient care through technology?
What excites you about the healthcare technology field and how do you stay current with advancements in this area?
Can you describe a process improvement you recommended in a previous role? What was the impact of your suggestion?
What questions do you have about the culture at HCA Healthcare and how the Technical Analyst II role fits into the company's priorities?
What opportunities for professional development do you find particularly important, and how does that align with HCA’s offerings?

Job Details

Overview Company

Technical Analyst II

HCA Healthcare

2 days ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

HCA Healthcare is seeking a Technical Analyst II to join their team at Oviedo Medical Center in Oviedo, FL. The role involves implementing and supporting facility and division desktop equipment, responding to end user desktop incidents, and mentoring entry-level Technical Analysts.

About the Role

As a Technical Analyst II, you will be responsible for installing and repairing IT&S equipment and software, providing support for computer systems, and ensuring a superior customer support experience. You will mentor entry-level analysts, perform facility-based moves, adds, and changes, and provide 24x7 on-call support. You will also recommend process changes to improve IT&S desktop equipment and software support.

About You

Required:

Three years IT experience.
Basic certification in A+ and Microsoft desktop product support is preferred.
Valid state driver's license and proof of auto insurance, if applicable.

Preferred:

Bachelor’s degree in information systems or healthcare related field.

Benefits

Comprehensive medical coverage with prescription drug and behavioral health coverage.
Free telemedicine services and AirMed medical transportation.
Dental and vision benefits, life and disability coverage.
Flexible spending accounts and supplemental health protection plans.
Auto and home insurance, identity theft protection, legal counseling.
Long-term care coverage, moving assistance, pet insurance.
Free counseling services and resources for emotional, physical and financial wellbeing.
401(k) Plan with a 100% match on 3% to 9% of pay.
Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
Family support through fertility and family building benefits.
Referral services for child, elder and pet care, home and auto repair.
Consumer discounts through Abenity and Consumer Discounts.
Retirement readiness, rollover assistance services and preferred banking partnerships.
Education assistance (tuition, student loan, certification support, dependent scholarships).
Colleague recognition program.
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence).
Employee Health Assistance Fund offering free employee-only coverage based on income.

HCA Healthcare

HCA Healthcare is dedicated to giving people a healthier tomorrow.

As one of the nation’s leading providers of healthcare services, HCA Healthcare is comprised of 188 hospitals and 2,400+ sites of care in 20 states and the United Kingdom. In addition to hospitals, sites of care include surgery centers, freestanding ERs, urgent care centers, diagnostic and imaging centers, walk-in clinics and physician clinics.

Many things set HCA Healthcare apart from other healthcare organizations; however, at our core, our greatest strength is our people. Every day, more than 290,000 colleagues go to work with a collective focus: our patients. Our focus positively impacts the care experience at the bedside and beyond.

We are proud of the impact we have in our communities through employment, investment and charitable giving.

HCA Healthcare is a learning health system that uses our approximately 37 million annual patient encounters to advance science, improve patient care and save lives. At HCA Healthcare, we are excited about the future of medicine. We believe we are uniquely positioned to play a leading role in the transformation of care.

Note: Be alert for fraudulent job postings, emails, and phone calls. HCA Healthcare will never send you money or ask you to send money during the interview or hiring process.

Oviedo, FL