Okay, I've searched for Technical Analyst roles in Orlando, FL focusing on ERP applications, requiring a minimum of 2 years of experience, for full-time positions, and knowledge in SQL and Java. I have found 72 positions for you.

Sure. Here's the analysis:

Job Analysis:

The role of Technical Analyst 3-Support at Oracle America, Inc. is fundamentally geared towards delivering strategic technical support to enhance customer satisfaction and effectively resolve critical issues within Oracle's customer base. This person will serve as an advocate for customers' needs, often taking complex customer problems and utilizing advanced automated tools and methodologies to address them. The primary responsibilities include diagnosing, documenting, and resolving technical challenges with Oracle ERP applications, namely the E-Business Suite and Fusion ERP. This position requires the ability to collaborate cross-functionally, indicating that the candidate will work closely with various teams to align solutions with both customer and organizational objectives. Expectations for success include not only technical expertise in Oracle systems and SQL-based languages but also strong communication skills to advocate for both customer and company interests. A successful candidate will likely need to navigate ambiguous problem situations, often using real-time data and customer feedback to formulate actionable solutions, hinting at a need for proactive thinking and initiative in their approach.

Company Analysis:

Oracle America, Inc. stands as a leader in the cloud solutions space, shaped by a commitment to innovation and inclusivity within its workforce. Operating with integrity over the last 40 years, the company fosters an environment that thrives on continuous learning and adaptation to technological advancements. This emphasis on learning suggests that the culture may be dynamic and fast-paced, ideal for individuals who appreciate evolving challenges. As a technical analyst, the candidate will play a critical role within a larger organizational framework that prioritizes customer satisfaction, indicating their work will have direct implications on Oracle's reputation and success in the market. The role is likely designed to support company-wide objectives related to product excellence and customer-centric service delivery. Given Oracle's diverse portfolio and global impact, this position offers not just technical challenges but also a chance to significantly contribute to strategic goals, making it vital for the candidate to align well with Oracle’s values around innovation and customer advocacy.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you successfully resolved a complex technical problem for a customer. What was the challenge, and what steps did you take to address it?
• Can you give an example of how you have used SQL in a past role? What was the outcome?
• Tell me about an experience where you had to communicate technical information to a non-technical audience. How did you ensure clarity?
• How do you prioritize tasks when faced with multiple urgent technical issues from customers?
• What specific experience do you have with Oracle E-Business Suite R12 or Oracle Fusion ERP? Can you provide a detailed example of how you've worked with these applications?
• What strategies would you implement to diagnose a recurring problem in a client’s ERP setup?
• Imagine a scenario where a critical system goes down for a client, and they are understandably upset. How would you manage the situation?
• Suppose you notice an emerging trend in customer inquiries that suggest a flaw in the product. How would you approach communicating this to your team and management?
• What interests you most about working for Oracle, and how do you see yourself contributing to our core mission?
• How do the principles of inclusivity and teamwork that Oracle promotes resonate with your personal work philosophy?
• In your opinion, what role does customer feedback play in product improvement, and how have you utilized it in your past experiences?
• What questions do you have about the specific tools and methodologies we use in our support processes at Oracle?
• Can you share an instance where you used diagnostic instrumentation or automated technology to resolve a customer issue? What tool did you use and what was the result?
• Describe a situation where you had to collaborate with cross-functional teams to implement a solution. What challenges did you face?
• What do you believe will be your biggest challenge in this role at Oracle, and how do you plan to overcome it?