About the Role

As a Technical Business Analyst - ServiceNow, you will analyze business processes to identify automation opportunities, gather and document requirements, design and implement ServiceNow workflows, and partner with developers to deliver automation solutions. You will also conduct testing, validation, and end-user training, monitor automated process performance, and work with Product Owners to translate customer requirements into product features.

About You

Required:

Bachelor’s degree or equivalent experience.
At least 5 years of experience as a Business Systems Analyst with ability to design, create, and manage workflows in ServiceNow.
Proven experience in creating and managing workflows using ServiceNow.
Excellent analytical, problem solving, and communication skills.

Preferred:

ServiceNow or related certifications.
Knowledge of scripting/programming in JavaScript, Python.
Familiarity with cloud technologies, AWS services, and cloud data security.

We are one of the region's fastest-growing, multi-award-winning full-lifecycle product engineering service providers. We collaborate with businesses to deliver talent, products, and services faster. Since 2006, we have partnered with pioneering start-ups, innovative enterprises, and the world’s largest technology brands. We have utilized our fine-tuned product engineering processes to develop best-in-class solutions for customers in technology, e-commerce, retail, financial services, banking, and consumer products sectors across North America, Europe, and Asia. We are thrilled to be recognized by multiple media outlets as a fast-growing private company: #19 in Silicon Valley (Silicon Valley Business Journal) http://bizj.us/ti1ad/i/10 #79 in the Bay Area (San Francisco Business Times) http://bizj.us/th0lj/i/22 #814 in the US (Inc Magazine) http://inc.com/profile/sigmaways

Technical Business Analyst - ServiceNow

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Summary

About the Role

About You