Technical CS Associate, Blink
AmazonHighlight
Summary
About the Role
About You
- 3+ years of customer service experience.
- 2+ years of experience in technical support focused on customer success.
- 2+ years of experience supporting consumer WiFi/Mesh networking platforms.
- 2+ years working with firewall configurations and service provider modems/routers.
- 1+ years providing technical support for mobile devices (iOS, Android).
- Excellent verbal and written communication skills in English and Spanish.
- Experience with web technologies and the internet.
- A drive to solve customer problems with attention to detail.
- Ability to document technical issues for other users.
- Technical curiosity and eagerness to learn new technologies.
- Proven success in a fast-paced support environment.
- Experience using Salesforce CRM.
Benefits
- Competitive salary ranging from $35,800 to $65,000 based on geographic location and experience.
- Comprehensive benefits package including medical, financial, and other benefits.
Amazon is guided by four principles: customer obsession rather than competitor focus, passion for invention, commitment to operational excellence, and long-term thinking. We are driven by the excitement of building technologies, inventing products, and providing services that change lives. We embrace new ways of doing things, make decisions quickly, and are not afraid to fail. We have the scope and capabilities of a large company, and the spirit and heart of a small one. Together, Amazonians research and develop new technologies from Amazon Web Services to Alexa on behalf of our customers: shoppers, sellers, content creators, and developers around the world. Our mission is to be Earth's most customer-centric company. Our actions, goals, projects, programs, and inventions begin and end with the customer top of mind. You'll also hear us say that at Amazon, it's always "Day 1." What do we mean? That our approach remains the same as it was on Amazon's very first day - to make smart, fast decisions, stay nimble, invent, and focus on delighting our customers.