Technical Escalations Engineer 3 (Internal Developer Portal) - US-East
$104k/y-$151k/y
Datadog2 days ago
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HybridFull-timeEntry
Summary
Datadog is seeking a Technical Escalations Engineer 3 for their Internal Developer Portal team in New York, NY. The role focuses on driving customer success through technical expertise and problem-solving.
About the Role
As a Technical Escalations Engineer 3, you will be responsible for investigating complex technical escalations, leading high-stakes technical calls, and mentoring the Global Support Engineering team. You will collaborate with Engineering and Product teams to identify gaps and advocate for customer needs, ensuring the evolution of Datadog's platform.
About You
Required:
- Experience in high-stakes technical support or solutions engineering.
- Strong problem-solving skills and a client-centric approach.
Preferred:
- Degree in Computer Science or Engineering.
- Familiarity with tools like Zendesk, Jira, and Confluence.
Benefits
- Generous and competitive global and US benefits.
- New hire stock equity (RSUs) and employee stock purchase plan.
- Continuous career development and pathing opportunities.
- Product training to develop an in-depth understanding of our product.
- Friendly and inclusive workplace culture.
Datadog
Datadog is the essential monitoring platform for cloud applications. We bring together data from servers, containers, databases, and third-party services to make your stack entirely observable. These capabilities help DevOps teams avoid downtime, resolve performance issues, and ensure customers are getting the best user experience.
New York, NY