Technical Process Optimization Manager
$85.9k/y-$155k/y
T-Mobile2 days ago
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OnsiteFull-timeMid
Summary
T-Mobile is seeking a Technical Process Optimization Manager to join their team in Bellevue, WA. The role involves designing, implementing, and continuously improving the tooling and workflows that power the Enterprise Program Office (EPO) operating model.
About the Role
As a Technical Process Optimization Manager, you will be responsible for assessing operational processes, leading the design and implementation of technical solutions, prioritizing major incidents, and providing enablement and adoption support. You will also triage and resolve workflow production issues, ensuring efficient operations across the enterprise initiative lifecycle.
About You
Required:
- Bachelor's Degree in Computer Science, Information Technology, or related field.
- Proficiency in using ServiceNow for managing IT services and operations.
- Knowledge of Six Sigma methodologies to improve business processes and reduce defects.
- Ability to manage and lead change within the organization.
- Strong problem-solving skills to effectively address and resolve issues.
- Proven ability to manage relationships across different functional areas.
- Experience in identifying and implementing process improvements.
- Strong analytical skills to assess process performance.
- Strong leadership qualities to guide teams and projects.
Preferred:
- Master's/Advanced Degree in Business Administration or Information Systems.
- Certified Business Process Associate (CBPA).
- ITIL Certification.
- Six Sigma Certification.
- 2-4 years applying Six Sigma or similar methodologies for process improvement.
- 4-7 years implementing and managing IT service management tools such as ServiceNow.
- 7-10 years leading cross-functional teams in the design and implementation of technical business solutions.
Benefits
- Competitive base salary and compensation package.
- Annual stock grant and employee stock purchase plan.
- 401(k) with company match.
- Access to free, year-round money coaches.
- Medical, dental, and vision insurance.
- Flexible spending account.
- Paid time off and up to 12 paid holidays.
- Paid parental and family leave.
- Tuition assistance and college coaching.
- Short- and long-term disability insurance.
- Mobile service & home internet discounts.
T-Mobile
T-Mobile US, Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit: https://www.t-mobile.com.
Bellevue, WA