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Job Analysis:
The Technical Product Manager (TPM) role at GHX is fundamentally about bridging the gap between technical teams, customers, and business stakeholders to deliver ERP integration products that enhance healthcare supply chain operations. This is a hands-on, individual contributor position requiring deep technical knowledge of ERP and B2B integration systems alongside a strong customer-centric mindset. The candidate will translate strategic business objectives and customer feedback into actionable development plans, crafting roadmaps, user stories, and deliverables that ensure seamless interoperability between GHX’s cloud-based products and diverse ERP/MMIS platforms. Success in this role hinges on mastering the complexities of healthcare supply chain workflows while balancing numerous internal and external stakeholder needs, proactively identifying risks, and aligning releases with customer expectations. Strong communication skills are vital to negotiate priorities and resolve conflicts, while technical acumen allows this person to influence engineering decisions and integration architecture. The role demands agility in managing evolving business requirements, adhering to Agile product management best practices, and continuously measuring solution efficacy through KPIs related to user adoption and customer satisfaction. Within the first 6–12 months, performance would be defined by establishing clear product integration roadmaps, delivering integrated features on time, and fostering smooth cross-functional collaboration that supports GHX’s mission of optimizing healthcare supply chain efficiency.
Company Analysis:
GHX is a mature, mission-driven SaaS company operating at the intersection of healthcare and supply chain technology, focused on driving cost reduction and operational efficiency for healthcare providers and suppliers. Positioned as a stable yet innovative player with a global footprint in North America and Europe, GHX demands from its employees an alignment with its vision to streamline critical healthcare processes. The culture likely balances a strong customer commitment with continuous improvement, emphasizing collaboration, diversity, and inclusion given its explicit equal employment policies. Working here means being part of a complex ecosystem involving multiple stakeholders and regulated markets, requiring resilience, adaptability, and a proactive mindset. For the TPM role, the environment is collaborative but also technically demanding, blending healthcare domain knowledge with cloud-based product delivery and B2B integration expertise. The company’s strategic emphasis on expanding data integration and automation capabilities means this role plays a critical part in GHX’s growth and innovation agenda, influencing new product offerings and partnerships. Organizationally, this TPM interfaces across engineering, product management, and customer success teams, positioned as a vital connector rather than a people manager. Those who thrive here are independent, communicative, and capable of driving clarity and alignment in a complex product ecosystem - all while contributing to an impactful mission of improving healthcare delivery efficiency worldwide.