Technical Success Manager
$120k/y-$190k/y
Stainless3 days ago
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OnsiteFull-timeMid
Summary
Stainless is seeking a Technical Success Manager to join their team in New York, NY. The role involves driving success for key customers like Cloudflare and OpenAI, managing technical relationships, and ensuring exceptional outcomes with the platform.
About the Role
As a Technical Success Manager, you will serve as the primary technical point of contact for strategic customers, build strong relationships with technical stakeholders, investigate and resolve complex technical issues, manage escalations, and translate customer feedback into actionable insights for product and engineering teams. You will also proactively identify risks to customer satisfaction and areas for expansion.
About You
Required:
- Technical background in engineering, computer science, or similar.
- Experience in technical account management, customer success, solutions engineering, or support engineering.
- Strong technical troubleshooting skills.
Preferred:
- Exceptional organizational skills to manage multiple complex workstreams.
- Ability to communicate effectively with both technical and non-technical audiences.
- Experience in building relationships and making customers feel valued.
Benefits
- Competitive salary and generous equity grants.
- Great healthcare coverage options (e.g., fully covered platinum plans).
- Paid commuter benefits.
- Paid team lunch/meals during workdays.
- Flexible PTO plus 3 weeks of company-wide vacation a year.
- Flexible WFH and 1 month fully remote per year ("remote February").
Stainless
✱ Stainless provides robust & polished SDKs for your REST API. They're idiomatic, type-safe, and engineered to feel like handwritten code. API-first companies like OpenAI, Anthropic, Meta, Cloudflare, and Scale use Stainless to generate SDKs trusted by millions of developers.
New York, NY