Technical Support Analyst
HCSSHighlight
Summary
About the Role
About You
- 1+ year of customer service experience.
- Strong passion for technology and eagerness to learn new software.
- 2+ years of technical support experience.
- Experience in problem-solving and process improvement.
Benefits
- Flexible hybrid schedule
- Medical, dental, and vision coverage with company-paid and employee-paid options
- Paid holidays, sick days, and personal time off
- Employee Resource Groups (ERGs) that foster connection and inclusion
- On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc.
- Dog-friendly campus and WiFi-accessible courtyards
- 401(k) with a 5% company match
- Coverage for employee professional development and wellness
Since 1986, HCSS been developing software to help construction companies streamline their operations. Today, HCSS is recognized as a pioneer and leader in the market, serving thousands of construction companies across the nation. Year after year, they continue to innovate, refine, and expand their products as the industry evolves. HCSS' mission is to help customers dramatically improve their business through innovative, high-quality software and exceptionally helpful service while providing a great life for employees. Headquartered in Sugar Land, TX on an amenity-rich campus, HCSS features a covered basketball/volleyball court, exercise room, game room, bring your dog to work facilities, movie theater, soccer field, 200-meter all-weather track, a 600-meter jogging trail with a hill, and more! The employee-centric culture has led to several awards and accolades: - Best Companies to Work for in Texas for 17+ years in a row by Best Companies Group (2006-2023) - Top Workplace Award by Houston Chronicle (2016) - Happiest Company Award by TINYpulse (2015) - Fast 100 by Houston Business Journal (2015)