Okay, I've searched for Technical Support Analyst roles in Tampa that also emphasize help desk support and troubleshooting skills, require at least one year of experience, and offer a salary of $18 to$22 per hour. I've found 56 positions for you. You can review the details now.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Analyst/AV Technician position at the City of Tampa is fundamentally designed to provide rapid and efficient first-level technical support to approximately 4,000 city employees, ensuring that technology-related challenges do not obstruct daily operations. The core responsibilities include diagnosing and troubleshooting hardware, software, and network issues while maintaining excellent customer service standards through various communication channels. Given the tier one nature of the support team, which includes 7 FTEs and 4 contractors, the individual in this role will need to exhibit strong problem-solving skills and empathy for users with varying technical expertise. Success in this role hinges on the candidate's ability to interact effectively with diverse municipal departments and handle a range of issues while logging and tracking all interactions in a centralized system, supporting seamless operational continuity. Performance will be measured by response times, resolution rates, and user satisfaction, particularly in a high-touch environment where speed and clarity of communication are critical.

Company Analysis:

TEKsystems, as an influential provider of business and technology services, aims to accelerate business transformations for its clients, including a significant focus on innovation and technology adaptation. This places the Technical Support Analyst role within a context that emphasizes agility and a customer-centric approach. The company is part of a larger ecosystem within Allegis Group, suggesting a robust network and resources that can support the candidate in their professional development. The organizational culture is likely to be fast-paced and collaborative, fostering an environment where teamwork and technical excellence are essential. Additionally, given that the Technical Support Analyst will be part of a public sector initiative, they should be prepared for the specific challenges and nuances inherent in municipal work settings, such as compliance with regulatory standards and unique public service expectations. Overall, this role is aligned with TEKsystems' mission to deliver impactful business outcomes, making it a vital position that contributes to larger objectives within the company.

Absolutely. Here are some mock interview questions that could come up:

• Describe a time when you successfully troubleshot a technical issue for a non-tech-savvy customer. What approach did you take?
• Can you share an experience where you had to escalate a technical issue? What steps did you take to ensure the user was satisfied with the outcome?
• How do you prioritize multiple support requests when they come in simultaneously?
• Tell me about a time you received difficult feedback from a customer. How did you handle it and what did you learn?
• What tools or methods have you used to track and manage support tickets effectively?
• How proficient are you with Active Directory, and can you describe a scenario where you utilized it for troubleshooting?
• Can you walk me through how you would assist someone in configuring a new mobile device to connect to their work email?
• If you encounter a hardware issue that you cannot resolve immediately, what steps would you take to manage the situation?
• Imagine a user contacts you reporting that their video conferencing software isn't functioning during an important meeting. What initial steps would you take to resolve this?
• Why do you want to work at TEKsystems and specifically in this role to support the City of Tampa?
• How do you think your values align with TEKsystems' mission of delivering positive impacts in global communities?
• What interests you the most about providing tech support in a municipal environment?
• What questions do you have about the team dynamics and organizational culture here at TEKsystems?
• How does the onboarding process for new software align with your experience in configuring and supporting applications for users?