Okay, I've searched for Technical Support roles in Tampa, FL that require over one year of experience, focusing on help desk support with knowledge in Windows 10 and Active Directory. I found 12 available positions for you.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Analyst/AV Technician role at TEKsystems is fundamentally about being the frontline of assistance for a diverse range of users, primarily city employees, including high-profile personnel such as those in the Mayor's Office and City Departments. The incumbent will play a critical role in ensuring that tech issues are resolved efficiently and effectively, enabling smooth operations across various city functions. Responsibilities include providing first-line support for hardware, software, and mobile device issues, alongside maintaining a log of all interactions to enhance service delivery. This means that the candidate must not only possess technical troubleshooting skills but also demonstrate empathy and effective communication, particularly when dealing with users of varying technical proficiency. Preparing for this role necessitates an understanding of the urgency in public services, as well as a proactive approach to problem-solving, as unresolved issues can have wider community implications. Success in the role would be defined by the ability to swiftly troubleshoot issues while ensuring continuous communication with users until resolution, showcasing both technical and interpersonal skills.

Company Analysis:

TEKsystems operates at the intersection of technology and business transformation, serving a vast array of clients that includes a significant portion of the Fortune 500. This positioning establishes TEKsystems not just as a service provider but as a trusted partner in change management and innovation. The culture within TEKsystems appears to be collaborative and innovation-driven, placing a premium on adaptability and responsiveness to client needs. Given the company's strong emphasis on customer impact, the Technical Support Analyst/AV Technician will likely be expected to embody these values, focusing on delivering seamless support and enhancing user experience. The role fits within a tier one support structure, requiring effective collaboration with a team of 7 full-time employees and additional contractors. Such a structure implies that the candidate will need to be a reliable team player, possessing a mix of technical expertise and soft skills that align with the company’s mission to drive positive community impact. This role is strategically aligned with TEKsystems' commitment to operational excellence and responsiveness, crucial for supporting city operations that dictate service delivery to the public.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you successfully resolved a technical issue for a non-technical user.
• Can you provide an example of a particularly challenging troubleshooting situation and how you handled it?
• Describe a scenario where you had to work with a team to improve the efficiency of a technical support process.
• How would you prioritize multiple technical issues raised by different departments in a busy day?
• How would you handle a situation where a user's problem could not be solved immediately?
• Imagine a user reports that they cannot connect to a critical software application. What steps would you take to troubleshoot this issue?
• How would you ensure effective communication with a user who is frustrated by technical issues?
• In the context of this role, how would you approach logging support requests for future reference?
• What strategies would you employ to enhance user satisfaction in a support role?
• Why are you interested in working at TEKsystems specifically?
• How do your values align with our company's commitment to community impact?
• What do you think is the most critical aspect of providing support to city employees, and why?