Technical Support Analyst
$62k/y-$62k/y
a day ago
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OnsiteFull-timeEntry
Summary
IRIUM is seeking a Technical Support Analyst to join their team in Wichita Falls, TX. The role involves providing Level I technical support for onsite and remote end-users, focusing on excellent customer service.
About the Role
As a Technical Support Analyst, you will be responsible for supporting associates with setting up or replacing new workstations, providing timely technical support, triaging and resolving IT helpdesk tickets, and maintaining user accounts within Active Directory. You will also set up and configure new devices for new hires and support enterprise applications like Microsoft 365 and Adobe Creative Suite.
About You
Required:
- Bachelor’s degree in Computer Information Systems or related field.
- 1+ year of experience in an IT help desk, support, or customer service role.
- Knowledge of any ticketing system.
- Understanding of IT technology such as computer hardware and Microsoft products.
- Strong customer service skills.
- Basic technical knowledge, problem-solving skills, and troubleshooting focused on computer hardware, mobile devices, and networking.
- Effective written and verbal communication skills.
Benefits
- Competitive salary with potential for higher compensation based on experience, education, and skill set.
IRIUM
No dejes de perseguir tus sueños. Prepárate para conquistar tus metas, y ten siempre presente disfrutar del camino. Irium es un grupo de empresas global de servicios TI, compuesto por un equipo de 500 profesionales, entusiastas con su trabajo. Una comunidad tecnológica que día tras día escucha, piensa y propone soluciones personalizadas a las necesidades reales de nuestros clientes, en base a la experiencia y al conocimiento. Por eso en Irium no solo buscamos los mejores profesionales, sino también lo más soñadores, aquellos que saben dónde quieren llegar, y disfrutar con su trabajo. Podemos construir juntos el futuro. ¿Hablamos?
Wichita Falls, TX