Technical Support Associate
Monnit CorporationHighlight
Summary
About the Role
About You
- Minimum of two years previous customer service experience.
- Previous call center experience, preferably in a technical support capacity.
- Excellent communication skills, both written and verbal.
- High level of knowledge working with computers, routers, switches, and cellular networks.
- Ability to navigate software applications and operating systems.
- Proficiency in typing at least 30WPM.
- Basic understanding of how radio frequencies work.
- Experience with MS Office products and CRM software.
Benefits
- On-the-job training provided.
- Opportunity to work in a dynamic and supportive environment.
At Monnit, we aim to bridge the gap between industry and technology through the Internet of Things by empowering businesses with low-cost, simple sensor solutions to monitor anything. As a leader in the creation of ready-to-use, self-installable, low-cost wireless sensor solutions for commercial and industrial use, Monnit’s sensing solutions can be used by anyone wanting to: « Remotely monitor a variety of variables (i.e., temperature, motion, humidity, vibration, etc.); « Receive alerts based on user-defined conditions; « Develop a higher understanding of their business; and « Prevent unnecessary waste. Our goal is to save you as much time, money, and headaches as possible by alerting you via text, email, and/or phone call when something goes wrong, potentially saving you thousands of dollars in damages to produce, inventory, infrastructure, and more. Monnit products are fully tested, FCC, CE, and IC compliant for use anywhere in the world. Recognized as a Top 50 IoT Solutions Provider for Channel Partners.