Technical Support Engineer
LogitechHighlight
Summary
About the Role
About You
- Minimum 3 years of experience in AV technical support capacity, with at least 1-year video-conference troubleshooting experience.
- Fluent in English, with strong written and verbal communication skills.
- Strong and verifiable knowledge of customer care processes and techniques.
- Experience with Salesforce/Oracle/Zendesk support ticketing systems.
- Experience with one or more VC software services: Zoom, Skype, Google Hangouts.
- Demonstrate the ability to quickly learn and troubleshoot new technologies.
- Ability to adapt to new processes and procedures, and handle moderate-to-high phone call volumes.
Benefits
- Medical Coverage
- Dental Coverage
- Vision Coverage
- Traditional and Roth 401(k) Plans
- Flexible Spending Accounts
- Employee Share Purchase Plan (ESPP)
- Basic and Additional Life Insurance
- Disability Coverage
- Adoption and Surrogacy Assistance
- Tuition Reimbursement Plans
- Commuter Benefits
- Paid Time Off
- Paid Holidays
- Bereavement Leave
- Paid Parental Leave
- Wellness Programs
- Health Savings Account Plans
- Access to Expert Medical Opinions
- Identity Theft Protection
- Breast Milk Delivery to Nursing Mothers on Business Travel
- Access to a Group Legal Plan
- Donations Matching Programs
- Employee Product Discounts
- Access to Auto, Home, and Pet Insurance
At Logitech, our purpose is to extend human potential in work and play. We do this by designing software-enabled hardware solutions that drive superior performance when gaming and superior productivity while at work, all with maximum comfort, speed and accuracy. We enable creativity when pursuing passions and connectivity so everyone is seen, heard and can contribute in their own unique way. As a Swiss company focused on innovation and quality, our products are the point of connection between people and the digital world. We harness the transformative power of design to drive innovation and progress throughout our portfolio in order to deliver truly unique and meaningful experiences. With products available in nearly every country and more than 3.5 million items shipped each week, Logitech is dedicated to driving outcomes that are better for people and planet, reducing our environmental impact by leading the industry in designing for sustainability. Join the LogiTeam: https://jobs.jobvite.com/logitech/