About the Role

As a Technical Support Engineer, you will analyze, recommend, and support the use of IT services and systems for assigned departments. Your responsibilities include providing hands-on and remote end-user support, installing and troubleshooting hardware and software, and ensuring compliance with corporate IT standards.

About You

Required:

Excellent customer-facing soft skills.
Desktop support skills including Microsoft/O365 and general PC support.
Ability to manage client expectations and work with vendors.

Preferred:

Demonstrated knowledge of hardware/software interactions.
Working knowledge of end-user troubleshooting techniques.
Experience with networking concepts including connectivity, wiring, switches, and routers.

Addison Group provides comprehensive talent solutions and consulting services across diverse practice areas. We work in specialized markets and channel decades of expertise into real, honest conversations, not just software. We know that great teams start with great people. That means we focus on quality, not quotas. It means that we’re laser-focused on seeing candidates beyond their resumes to understand their goals and make sure they align with your mission. And it means working with you to get detailed insights on your teams so we can find people who fit, not just who’s available. For Addison Group, businesses are as good as their talent, and No one gets talent like Addison Group.® A full range of services: - Contract - Contract-to-hire - Permanent placements - Executive search Recent accolades: - Forbes "America’s Best Recruiting & Temporary Staffing Firms” 2024, 2023, 2022 - Crain’s Chicago Business “Chicago’s Largest Privately Held Companies” 2023 - SIA’s Largest US Staffing Firms for a Seventh Consecutive Year

Technical Support Engineer

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Summary

About the Role

About You

Benefits