Technical Support Engineer I
IDEC USA2 days ago
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OnsiteFull-timeEntry
Summary
IDEC USA is seeking a Technical Support Engineer I to join their team in Chicago, IL. The role involves providing first-line technical assistance to customers and internal users, diagnosing and troubleshooting technical issues, and delivering excellent customer service.
About the Role
As a Technical Support Engineer I, you will be responsible for providing technical support to field sales engineers and customers via phone, email, and Salesforce. Your daily tasks will include assisting customers in programming PLCs and HMIs, documenting and tracking customer issues, and evaluating warranty repairs. You will work in a fast-paced environment, ensuring high customer satisfaction through professional communication and follow-ups.
About You
Required:
- BS or advanced degree in engineering (BSEE, BSME or equivalent) or equivalent associates degree.
- Experience in technical and engineering support, application engineering, or related roles.
Preferred:
- Possess technical aptitude in machine control (PLC), safety, operator interfaces, panel design, relays, switches, power supplies.
- Familiarity with relevant software applications and tools such as IEC1131 programming, Codesys, HMI design, Python.
- Experience using ticketing systems or help desk software.
Benefits
- Equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, or genetics.
- Limited travel (5 to 10%) for the role.
IDEC USA
A global manufacturer with locations throughout Asia, North and South America, and Europe, IDEC Corporation has provided reliable automation, control and safety products worldwide for over seven decades. In the US, IDEC has over thirty local sales offices to assist customers with choosing the right programmable logic controllers (PLCs), operator interfaces (OIs), VFDs, safety sensors, safety switches, AGV / AMR drives, push button switches, relays, power supplies and more.
Chicago, IL