Alright, I've searched for Technical Support Engineer positions in Allen, TX or Colorado Springs, CO within the streaming or media industry, offering hybrid work arrangements, and requiring over 1 year of IT support experience. I found 42 available positions for you.

Sure. Here's the analysis:

Job Analysis:

The role of Technical Support Engineer I at Resi is fundamentally about providing exceptional customer service through technical assistance and timely resolution of issues related to live streaming services. This position serves as the frontline contact for customers, making it critical for maintaining Resi's reputation for high customer satisfaction within the video delivery industry. Key responsibilities include troubleshooting system hardware, software, and network failures while collaborating with various internal teams such as product development and billing to address broader technical issues and enhance customer experience. Strategic problem-solving is essential as the engineer will need to effectively de-escalate challenging customer interactions and maintain clarity in communication under pressure. Success in this role will be reflected in customer satisfaction ratings, effective onboarding processes, and consistent identification of recurring support issues, leading to proactive solutions. The technical support engineer will need to navigate a fast-paced environment while adapting to evolving technology and customer needs, emphasizing the importance of continuous learning and skill development in audio-visual production and IT support.

Company Analysis:

Resi is positioned as a leader in the rapidly evolving video delivery space, catering to a diverse clientele with high-quality streaming solutions. As a part of Pushpay, Resi embodies values of community and connection, which are essential to its mission of strengthening organizations through technology. The company culture appears to prioritize employee well-being and professional growth, aligning expectations of the Technical Support Engineer role with a collaborative and innovative work environment. Given its recognition as one of the best places to work, candidates can expect a supportive atmosphere that values diversity and inclusion. This role, positioned at the intersection of customer service and technical expertise, will likely allow significant visibility with various departments, fostering a sense of teamwork and a shared drive for delivering successful outcomes. Strategic alignment of this position with Resi's growth ambitions means that the Technical Support Engineer will not only resolve immediate technical challenges but also contribute insights that can help shape future product developments and service improvements.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to handle a challenging customer interaction. What was the situation and how did you resolve it?
• Can you describe a situation where you had to troubleshoot a hardware or software issue under a tight timeline? What steps did you take?
• How do you prioritize your tasks when faced with multiple technical issues from different customers at the same time?
• Walk us through your process for onboarding a new customer. What key factors do you consider to ensure their success?
• How would you approach troubleshooting a live stream that suddenly goes down during a major event?
• What experience do you have with AV production equipment, and how have you leveraged that knowledge in a support role?
• Imagine a customer reports an issue that you have not encountered before. How do you handle the situation to ensure the customer feels supported?
• Why do you think it's important for a Technical Support Engineer to continuously learn about new technologies in the streaming field?
• What attracted you to the Technical Support Engineer role at Resi, and how do you see it aligning with your career goals?
• How do you think Resi's mission to foster community and connection aligns with the technical support you would provide?
• What specific skills or experiences make you a strong candidate for this position at Resi?
• Is there a current trend in video delivery or streaming technology that excites you? How do you think it impacts customer support?