Search for Technical Support Engineer positions that are remote, requiring 1-3 years of experience, with strong customer service skills, offering a full-time schedule, and comfortable troubleshooting via phone or email.

Okay, I've searched for remote Technical Support Engineer positions requiring 1-3 years of experience, emphasizing strong customer service skills, full-time schedule, and troubleshooting via phone or email. I found 72 positions matching your criteria.

Technical Support Engineer

Remote

1-3 years

Full Time

customer service

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Engineer (TSE) at Transact is fundamentally positioned to enhance client experiences by troubleshooting and resolving technical issues encountered by higher education institutions using the firm's innovative payment and mobile credential solutions. This role requires a mix of technical know-how and exceptional interpersonal skills, as the TSE will interface directly with clients via various communication methods. They must effectively document incidents, analyze customer problems using tools such as Wireshark and Microsoft Windows Server, and communicate resolutions clearly. Success in this role looks like not only meeting predefined metrics for response and resolution times but also fostering ongoing customer relationships and contributing to the knowledge base to minimize future issues. The challenges faced may include navigating ambiguous technical situations and maintaining composure in a high-energy environment, making flexibility and adaptability key traits for the ideal candidate.

Company Analysis:

Transact operates in the dynamic intersection of technology and higher education, positioning itself as a leader in mobile-centric solutions that connect various aspects of campus life. The company, indicated by its partnerships with over 1,750 institutions, is focused on innovation and enhancing the student experience, which underlines its mission-driven approach. This reflects a culture that likely values collaboration, creativity, and a dedication to customer service. As a Technical Support Engineer, the role is positioned within a fast-paced, high-energy team that emphasizes agility in problem-solving and adaptability to frequent change. The TSE serves not only as a frontline ambassador for the company's products but also plays a critical role in feedback loops that inform product evolution. The strategic alignment for this role is clear: by resolving client issues efficiently and effectively, the TSE contributes to the overall goal of creating a seamless, connected campus environment that supports both students and institutions.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a technical issue for a customer. What was the issue, and how did you approach the resolution?
Can you provide an example of a complex problem you solved on a previous job? What steps did you take and what was the outcome?
Describe a situation where you had to manage multiple client requests at once. How did you prioritize your tasks?
How do you handle receiving constructive feedback from teammates or supervisors? Can you share a specific instance where this led to performance improvement?
What steps would you take to identify a network issue using a tool like Wireshark?
How do you approach gathering information from a client who is experiencing a technical problem? What methods do you find most effective?
Imagine you are faced with a customer issue that you're unable to resolve quickly. How would you communicate with the client and manage their expectations?
If a client expressed frustration with our product, how would you handle the interaction to ensure they feel heard and supported?
Why are you interested in working at Transact, and how do you see this role fitting into your career aspirations?
How do you think your skills and experiences align with our mission to enhance campus experiences for students and institutions?
What technologies or tools do you believe are essential for success in a technical support role, particularly within a higher education context?
What would you like to learn more about if you were to join Transact as a Technical Support Engineer?
How do you stay current with emerging technologies relevant to your job?
What questions do you have for us about the team dynamics or expectations in this role?

Job Details

Overview Company

Technical Support Engineer I

Transact Campus

6 months ago

Highlight

RemoteFull-time1-3 yearsEntry

Summary

Transact Campus is seeking a Technical Support Engineer I to join their team remotely within the US. The role involves troubleshooting technical issues for Transact's client base and providing excellent customer service.

About the Role

As a Technical Support Engineer, you will be responsible for receiving and recording incident-related information, conducting analysis, troubleshooting, and resolving or recommending resolutions to moderately complex customer problems. You will use various tools and techniques, collaborate with teams to resolve client issues, maintain customer relationships, and contribute to a knowledge base. You will also communicate with product teams on customer feedback and act as the primary contact for assigned clients.

About You

Required:

1-3 years of experience in a technical customer service/customer experience role.
Ability to troubleshoot using skills related to software functionality, hardware configuration, and technical issues.
Strong analytical, problem-solving, and interpersonal skills.
Excellent communication skills, including writing, speaking, and listening.
Strong organizational and multi-tasking skills.

Preferred:

POS Experience.

Transact Campus

Through transformative payments and credential-driven transactions and privileges, Transact partners with institutions to help them make their campus experience mobile-centric, personal and individualized, and completely connected.

Our open enterprise-class cloud platform enables mission-critical capabilities that translate into superior campus experiences, integration with every aspect of campus life, and richer institutional insight. Build the type of connected campus experience students, families, and employees expect with integrated tuition and fee payments, comprehensive dining and retail credential-driven transactions, configurable security and privilege management, and automated attendance and events. At each interaction across these capabilities, capture meaningful data so campus leaders can make informed decisions and take proactive action. And easily integrate with your campus systems and partners with a broad, open ecosystem, maximizing existing investments, evolving quickly, and delivering a personalized solution.

https://twitter.com/TransactCampus https://www.facebook.com/pg/transactcampus https://www.youtube.com/channel/UCMuLT44Wkw7MPUhmof_6hvQ

Scottsdale, AZ