Search for Technical Support Engineer roles in the US, specifically for remote positions, with experience in PHP and Laravel, requiring strong communication skills, and a salary range of $80,000 to $110,000.

Okay, I've searched for Technical Support Engineer roles in the US, focusing on remote positions with PHP and Laravel experience, strong communication skills, and a salary range between $80,000 and$ 110,000. I found 250 positions matching your criteria.

Technical Support Engineer

United States

Remote

PHP

Laravel

$80000+

$110000-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Engineer role at Hospitable is fundamentally about bridging the technical gap between the Customer Support and Engineering teams. This position involves leveraging technical knowledge, particularly in PHP and Laravel, to enhance user experiences and improve customer support operations. The key responsibilities include designing and maintaining tools, managing automated workflows, and creating technical documentation. Success in this role will require a blend of technical acumen and strong customer advocacy, making it essential for the candidate to not only troubleshoot complex technical issues but also communicate effectively with both technical and non-technical stakeholders. The challenges faced may involve navigating ambiguous customer requirements, resolving escalated technical problems, and proactively identifying opportunities for product enhancements based on user feedback. This role expects a proactive problem-solver who is both adaptable and empowered to make decisions that enhance support efficiency and ultimately contribute to customer satisfaction.

Company Analysis:

Hospitable operates in the short-term rental software industry, positioning itself as a supportive partner for property owners and managers who want to automate their hosting experience. As an Inc 5000 company, it is recognized for innovation and rapid growth, suggesting a fast-paced and dynamic work environment. The company culture appears to prioritize boldness, risk-taking, and collaboration, as evidenced by their open invitation to Townhalls and emphasis on customer feedback. This synergy between customer experiences and product development shows that the role of Technical Support Engineer is highly valued in the organization, as it directly impacts customer satisfaction and product evolution. The remote and distributed nature of the company promotes flexibility and autonomy, which may resonate well with candidates looking for a supportive and caring team environment. Given the company's mission to simplify short-term hosting, the role aligns strategically with goals of operational efficiency and enhanced user satisfaction, indicating a forward-thinking approach to maintaining their competitive edge.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you faced a particularly challenging technical issue in customer support. How did you resolve it?
Can you describe your experience with PHP and Laravel? How have you applied these skills in past projects?
How do you prioritize your tasks when you receive multiple support requests at the same time?
Describe a situation where you had to explain a complex technical issue to a non-technical audience. What approach did you take?
What tools or strategies would you implement to improve the efficiency of a customer support team?
How would you go about troubleshooting an escalated issue from a customer that is impacting their ability to use the product effectively?
Imagine a scenario where a new feature release causes a significant uptick in customer complaints. How would you approach diagnosing and resolving the issue?
Why are you interested in working at Hospitable specifically, and how do you see yourself contributing to their mission?
How do you stay updated on the latest technical trends that could enhance customer support?
What aspect of working in a remote, distributed company appeals to you the most?
Are there specific customer support platforms you have experience with? Can you share how you utilized one to improve support processes?
What questions do you have about the onboarding process for new Technical Support Engineers?
How does your personal ethos of customer service align with the values reflected in Hospitable's mission?

Job Details

Overview Company

Technical Support Engineer

$81k/y-$107.2k/y

Hospitable.com

2 months ago

Highlight

RemoteFull-timeMid

Summary

Hospitable.com is seeking a Technical Support Engineer (APAC/US - Remote) to join their team. The role involves bridging the gap between Customer Support and Engineering teams, enhancing user experiences with technical expertise.

About the Role

As a Technical Support Engineer, you'll conduct technical investigations, build tools to enhance support team efficiency, and create comprehensive documentation. You'll design, build, and maintain tools using Laravel and Laravel Nova, develop automated workflows, and collaborate with internal teams to resolve advanced technical issues and identify product improvement opportunities.

About You

Required:

Proven experience with PHP and Laravel.
Experience with customer support platforms, e.g., Intercom.
Excellent problem-solving skills and ability to troubleshoot complex technical issues.
Exceptional communication skills, especially written.
Strong technical communication skills to convey technical concepts to non-technical audiences.
A customer-centric mindset and a passion for improving user experiences.

Benefits

Supportive and caring team environment.
Total budget for this role is within $81k–$107.236k depending on location.
Equity with RSUs through $HOST token.
35 days off per year, including self-serve public holidays and parental leave.
For US employees: healthcare (including EPO, PPO, and HSA), 401(k).
Mental-health and emotional support with therapists on call through Slack.
Recognized on Inc.’s list of Best Workplaces for 2023.

Hospitable.com

Hospitable, an Inc 5000 company, gifts short-term rental hosts their valuable time back. Founded in 2016, Hospitable makes short-term hosting trivial for property owners and managers. Hospitable’s tools allow hosts to automate the most time-consuming elements of hosting, and their content and community educate investors on how to grow their short-term rental returns.

Hosts use Hospitable to answer 90% of guest messages with AI-powered automated messaging, to automate their team notifications so they never miss a clean, and to avoid double bookings with a synchronized calendar across booking channels.

Hospitable allows hosts to build their own direct booking website with many of the safeguards you would find in a 3rd party OTA and to integrate with popular 3rd party online travel agencies (Airbnb, Vrbo, and Booking.com).

United States