Okay, I've found several Level-3 Technical Support Engineer positions that match your criteria: remote opportunities in the United States, requiring at least 5 years of experience in technical support, and expertise in SaaS or ERP environments with a focus on manufacturing and supply chain applications. You have 75 positions to view.

Sure. Here's the analysis:

Job Analysis:

The primary responsibility of the Kinaxis Technical Support Engineer at NTT DATA is to provide Tier-3 support specifically focused on the Kinaxis software and its integration with PlanetTogether. The role fundamentally aims to ensure smooth operation and optimization of scheduling solutions across multiple plants, which requires not only technical expertise but also strong problem-solving skills. Candidates will face challenges related to diagnosing and resolving complex issues—often involving customization of software and ensuring compatibility during upgrades. Success in this role means effectively limiting downtime and enhancing user satisfaction, requiring agility in resolving problems and a proactive approach to software updates and testing. Key responsibilities imply that the role is a mix of troubleshooting, testing, and customization, where understanding of business processes in the manufacturing and supply chain context is just as critical as the technical skills.

Company Analysis:

NTT DATA positions itself as a global leader in business and technology services, which indicates a robust infrastructure and commitment to innovation. The organization's focus on adaptability and forward-thinking is paramount in a landscape that is increasingly competitive and technology-driven. This culture means that employees are likely expected to be proactive, capable of working independently, and able to align their efforts with broader company goals of optimizing client solutions. The Kinaxis Technical Support Engineer will be expected to navigate within a diverse and multicultural context, deriving insights from complex technical scenarios while supporting enterprise-level clients. With more than 50 countries represented in their workforce, team collaboration across borders may be a key aspect of the role, impacting how solutions are developed and issues are resolved. The strategic alignment of this position likely revolves around enhancing customer satisfaction and retaining NTT DATA's status as a trusted partner for global enterprises, linking the role directly to the company's overarching objective of long-term client success while embracing technological advancements.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex software issue. What was your approach, and what was the outcome?
• Can you describe a situation where you had to implement a customization in a support role? How did you ensure it met user requirements?
• Discuss a time when you had to coordinate with multiple teams to resolve an incident. How did you manage communication and expectations?
• What strategies do you use to stay updated on software changes or upgrades? Can you give an example of how this has helped you in a previous role?
• If a customer reported that a critical feature in PlanetTogether was malfunctioning after an upgrade, what steps would you take to resolve the issue?
• How familiar are you with database querying, and can you provide an example of how you've used it to diagnose a problem?
• Imagine you receive a support ticket that details an issue with data integration between Kinaxis and PlanetTogether. How would you approach troubleshooting it?
• Given the fast-paced environment in support, how do you prioritize multiple support requests from users in different time zones?
• Why are you interested in working at NTT DATA, and how do you think your background aligns with our mission as stated?
• In what ways do you believe your experience in the manufacturing or supply chain field will contribute to the success in this role?
• What do you understand about NTT DATA's approach to innovation and technology, and how do you see yourself contributing to this?
• How do you ensure effective communication with clients when handling technical issues? Can you provide a recent example?
• What questions do you have for us about the team you'll be working with or the company's approach to professional development?
• Can you give an example of a time you had to adapt to a significant change in a software tool or process? What did you learn from the experience?