Okay, I've searched for Technical Support Engineer roles in West Allis, WI, focused on the energy sector, requiring a Bachelor's Degree in Mechanical Engineering, and 1-3 years of experience, with travel requirements of up to 20%. I found 45 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Engineer role at Toshiba America Energy Systems Corporation (TAES) fundamentally seeks to ensure the operational efficiency and reliability of turbine and generator equipment within power generation facilities. This position requires not only technical acumen but also a strong customer service orientation, as TSEs serve as the primary contact for troubleshooting and resolving equipment issues. Candidates must adeptly analyze operational data, perform root cause analyses, and propose modifications or upgrades that meet customer expectations. Importantly, this role demands collaboration across various teams, including technical communications with Toshiba Japan, which necessitates excellent interpersonal skills and teamwork. Success in this role will be measured by the ability to effectively address customer concerns, maintain comprehensive unit history data, and support sales efforts by delivering critical technical information, all while navigating a landscape that can present complex operational and technical challenges.

Company Analysis:

Toshiba America Energy Systems Corporation (TAES) occupies a pivotal role in the energy sector, particularly as a provider of solutions for thermal, hydro, and nuclear power plants in the Americas. Positioned as a technology leader, TAES not only emphasizes high-quality, cost-effective products but also advocates for sustainable practices that enhance quality of life. The company culture appears to be aligned with innovation and continuous improvement, as evidenced by their core values: Do the Right Thing, Look for a Better Way, Always Consider the Impact, and Create Together. For a Technical Support Engineer, this culture suggests an environment that encourages initiative and creativity in problem-solving. The TSE role is likely to sit within a matrix structure that necessitates collaboration with various departments, offering substantial visibility to leadership, especially when addressing customer issues. As the company strives to adapt to future power generation needs, the role serves a strategic function in enhancing customer satisfaction and ensuring operational excellence, thereby directly supporting TAES's broader goals of growth and innovation in energy solutions.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a significant technical issue. What steps did you take to identify and resolve the problem?
• Describe an instance when you had to collaborate with cross-functional teams to achieve a project goal. How did you ensure effective communication among team members?
• Can you provide an example of a technical report or documentation you developed? What was its purpose and outcome?
• How do you prioritize technical support requests when multiple urgent issues arise simultaneously?
• How would you approach analyzing operational data to identify the root cause of a failure in a steam turbine?
• Describe your experience with Microsoft Project and how you have used it in past projects or tasks.
• Can you explain how you would develop a Parts List and Workscope for a scheduled outage in a power plant?
• Imagine you are faced with resistance from a customer regarding a proposed modification to their equipment. How would you handle that situation?
• What steps would you take if you discovered that your troubleshooting led to an unforeseen complication in a customer's operations?
• Why are you interested in working at Toshiba America Energy Systems Corporation specifically?
• How do your personal values align with the mission and vision of TAES as outlined in the company's core values?
• What do you know about the latest trends and technologies in the energy sector, specifically related to turbine and generator systems?
• What questions do you have about the team dynamics or workflow processes within the Technical Support division?
• How do you stay current on industry regulations and advancements that may impact your role or responsibilities?
• What resources or support do you believe would help you succeed in your role as a Technical Support Engineer at TAES?