Okay, I've searched for Technical Support Engineer roles in Wichita, KS that are part-time, require 5+ years of experience, involve networking and storage protocols such as NAS and SAN, and provide medical insurance. I have found 27 positions for you to review.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Engineer - Third Shift role at NetApp is a highly specialized position aimed at delivering advanced technical support to field engineers, technicians, and internal product support teams struggling with complex computer systems involving software, networked, or wireless components. The primary goal is to act as the escalation point when first-line support fails, which means this role demands deep technical expertise in storage systems (like ONTAP and NAS protocols), SAN, TCP/IP networking, and data protection technologies. The engineers must troubleshoot intricate issues often arising under pressure and ambiguity, requiring not just technical acumen but also strong interpersonal skills to communicate clearly and empathetically with stressed customers. The night shift schedule and the hybrid-work environment further emphasize the need for self-motivation, discipline, and adaptability. Success here looks like efficiently resolving high-impact technical issues, reducing downtime for critical systems, and providing actionable feedback to engineering teams for product improvements. Additionally, the role’s demand for statistical analysis skills hints at a need to identify performance trends, which allows proactive resolutions rather than reactive fixes. Overall, this job is both technical and customer-centric, requiring an individual who thrives in challenging, evolving scenarios and can bridge the gap between technical complexity and user experience.

Company Analysis:

NetApp is a globally recognized leader in data management and storage solutions, known for innovation and customer-centric approaches in a competitive tech industry. The company’s strategic positioning as a hybrid workplace underscores a commitment to collaboration and work-life balance, even within demanding roles such as third-shift technical support. Their culture appears to prioritize innovation, problem-solving, and a deep understanding of customer challenges, with core values reflecting diversity, inclusion, and employee well-being. This creates an environment where employees are expected to be both experts and empathetic partners to clients. The role integrates into a broader organizational structure that values cross-team communication between support, engineering, and field operations—making the engineer a critical node in information flow and product refinement. Because NetApp works with sophisticated and enterprise-level customers, this role contributes directly to long-term customer satisfaction and retention, aligning strategically as a high-impact hire for operational excellence during off-hours. Candidates who resonate with continuous learning, adaptability to hybrid work, and thrive under responsibility while maintaining professionalism in high-stakes scenarios will find NetApp’s culture and goals deeply aligned with their own aspirations.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a complex storage or network issue that first-line support could not resolve. How did you approach the problem?
• Describe an instance where you had to manage customer expectations during a high-stress technical outage situation. What strategies did you use to maintain effective communication?
• Can you share an example of how you learned and adapted quickly to a new technology in a support role?
• Explain how you prioritize and manage your workload when dealing with multiple simultaneous technical inquiries during a night shift.
• How do you approach debugging problems in NAS protocols like CIFS and NFS, and what tools or methodologies have you found most effective?
• Discuss your experience with ONTAP or similar storage solutions. How have you applied that knowledge in a customer-facing troubleshooting context?
• What is your process for analyzing performance data archives to identify the root cause of intermittent system issues?
• Imagine you receive a report of a recurring network issue that has stumped both field engineers and first-line support. How would you begin your investigation?
• If you discover a bug or design flaw during support, how do you communicate this internally to engineering teams to ensure the problem is addressed?
• What interests you about working the third shift, and how do you maintain productivity and communication effectiveness during these hours?
• Why are you interested in working at NetApp, particularly in a technical support role serving high-profile enterprise customers?
• How do you feel your personal values align with NetApp’s emphasis on innovation, customer focus, and diversity?
• What do you see as the biggest challenge when providing technical support for sophisticated enterprise storage products, and how would you overcome it?
• How do you balance the need for thorough technical problem-solving with the urgency of responding quickly to customer issues?
• Can you describe a question you have about NetApp’s team culture or how technical support integrates with the company’s overall mission?