Search for Technical Support Field Engineer roles in Baltimore, with a focus on medical/dental equipment, requiring at least 4 years of experience, full-time positions, and a preference for candidates with CompTIA or Cisco certifications.

Okay, I've searched for Technical Support Field Engineer roles in Baltimore within the medical/dental equipment field, requiring at least 4 years of experience, full-time positions, and candidates with CompTIA or Cisco certifications. I have found 52 positions for you.

Technical Support Field Engineer

Baltimore, MD

Medical/Dental Equipment

4 years + Experience

Full-time

CompTIA

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Field Engineer at Dentsply Sirona is fundamentally tasked with providing on-site and remote technical support for advanced dental imaging, CAD/CAM, and treatment center technologies. This role is pivotal as it helps ensure that dental professionals can effectively utilize cutting-edge equipment to enhance patient care. Responsibilities encompass evaluating and troubleshooting hardware and software issues, conducting installations, and providing training to clients and dealer technicians, emphasizing a customer-centric focus that aligns with Dentsply Sirona’s mission of improving dental practices. Success in this role not only hinges on technical skills but also on the ability to communicate complex information clearly and foster relationships with diverse stakeholders, including end-users and technical teams. The nature of this position suggests that challenges may arise in rapidly changing environments, demanding adaptability and strong problem-solving skills to manage client inquiries and technical issues that can directly impact patient outcomes.

Company Analysis:

Dentsply Sirona operates as a global leader in the dental products and technologies market, emphasizing innovation and high performance. The company's positioning as a total solutions provider reveals its commitment to comprehensive, quality offerings that directly enhance dental care. This ambitious spirit is reflected in company values, focusing on integrity, innovation, and professional development. Employees are encouraged to thrive in an empowering culture that prioritizes growth and collaboration, which is integral to achieving Dentsply Sirona's strategic objectives of advancing dental health worldwide. In the organizational structure, the Technical Support Field Engineer will function as a frontline resource, interacting closely with clients and dealer technicians, which provides substantial visibility and impact. Overall, the role serves a critical alignment with Dentsply Sirona's broader goals of enhancing operational efficiency and client satisfaction while facing the challenges of rapid technological evolution in the dental field.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical issue under pressure. What was the situation, and how did you handle it?
Can you describe an experience where you had to train someone on using a new piece of equipment? How did you ensure they understood?
Share a situation in which you had to collaborate with a cross-functional team to resolve a technical problem. What was your approach?
Describe a time when you had to adapt your installation process due to unexpected challenges. What adjustments did you make?
How would you approach installing a new CAD/CAM system at a dental practice where the staff is resistant to change?
What steps would you take if a client reported that their imaging equipment was malfunctioning during a critical procedure?
Imagine you are faced with multiple service requests coming in at the same time. How would you prioritize and manage your workload?
You receive a call from a technician struggling with a complex repair. How would you guide them through the troubleshooting process?
Why are you interested in working at Dentsply Sirona specifically, and how do you see your values aligning with our mission?
What do you believe differentiates Dentsply Sirona from its competitors in the dental industry?
What inspired you to pursue a career in technical support, particularly within the dental technology field?
Can you explain a recent trend in dental technology that you find particularly interesting and how it may impact our customer service?
What would you like to know about the team you will be working with if you were to join our organization?
How do you think your previous experiences have prepared you for this role at Dentsply Sirona?

Job Details

Overview Company

Technical Support Field Engineer

$36.06/h-$40.87/h

Dentsply Sirona

6 months ago

Highlight

OnsiteFull-time4+ yearsMid

Summary

Dentsply Sirona is seeking a Technical Support Field Engineer - NE to provide on-site technical support for their Imaging, CAD/CAM, and Treatment Center customers in Baltimore, MD. The role involves evaluating hardware and software issues and providing solutions.

About the Role

As a Technical Support Field Engineer, you will provide site assessments, on-site installation, preventative maintenance, and troubleshooting. You will guide customers and dealer technicians, administer technical functions, and ensure compliance with regulatory requirements. The role includes traveling for service calls, performing repairs, and training customers on equipment use.

About You

Required:

Minimum 2-year College Degree or equivalent work experience.
Minimum of 4 years’ field experience in a technical environment.
Excellent knowledge of mechanical, electrical, and mathematical skills.
Strong analytical and critical thinking skills.
Experience with complaint handling in a regulated industry.
Fluent in English, both written and spoken.

Preferred:

Bachelor’s Degree.
Certifications such as CompTIA, Cisco, or similar.
Experience with medical/dental equipment.

Dentsply Sirona

A Global Total Solutions Provider

Dentsply Sirona is the world’s largest manufacturer of professional dental products and technologies, empowering dental professionals to provide better, safer and faster dental care. Our products and solutions include leading positions and platforms across consumables, equipment, technology, and specialty products. Dentsply Sirona is one global team that brings out the best in our people, lives and breathes high performance and personal accountability, acts with uncompromising integrity, improves the practice of dentistry with an unrelenting commitment to our customers and demonstrates a passion for innovation that shapes the dental industry.

As The Dental Solutions Company™ Dentsply Sirona’s comprehensive solutions offering includes leading product brands across consumables, equipment, technology and specialty products. With the broadest clinical education platform and an unparalleled commitment to R&D in dentistry, our mission and vision guide us to continuously aim higher, support our customers and advance patient care around the world.

Dentsply Sirona’s Global Headquarters is located in Charlotte, North Carolina. Our shares are listed in the United States on NASDAQ under the symbol XRAY. We care about your privacy - you can view our Privacy Policy here: http://www.dentsplysirona.com/privacy.

Baltimore, MD