Search for Technical Support roles in Louisville, KY, preferably within the manufacturing industry, requiring 3+ years of experience, with a focus on IT applications, and offering benefits like a 401(k).

Okay, I’ve searched for Technical Support roles in Louisville, KY, within the manufacturing industry that require 3+ years of experience, focusing on IT applications, and offering 401(k) benefits. I found 27 positions that match your criteria. You can view these listings now.

Technical Support

Louisville, KY

Manufacturing

3 years + Experience

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support role at Apex Systems is fundamentally about bridging IT support with manufacturing operations, directly contributing to the efficiency of vehicle production. The key responsibilities include providing hands-on technical support for IT applications and infrastructure used in the manufacturing plant, which suggests a critical need for a seamless integration of technology within the operational workflows. Candidates will likely face the challenges of troubleshooting in a dynamic plant environment, balancing immediate problem resolution with long-term improvements in manufacturing processes. Success in this role means not just addressing issues as they arise, but also actively participating in projects aimed at deploying next-generation digital solutions that align with the Factory of Tomorrow initiatives. The ideal applicant must possess a blend of IT competency, manufacturing insight, and a proactive attitude towards learning and adapting to fast-paced technological changes.

Company Analysis:

Apex Systems operates as a leading global technology services firm in an increasingly digital landscape, providing a strong foundation for potential candidates to understand the significance of their contributions in the Technical Support role. The company's commitment to innovation and client-centric solutions underlines a culture that values collaborative problem-solving and continuous learning. In this context, the role is positioned within a wider global support team, implying that the candidate will have exposure to various cross-departmental interactions, enhancing both visibility and career development potential. Apex’s emphasis on employee satisfaction and professional growth, underscored by its awards in talent satisfaction, reveals an organizational environment that nurtures talent, making it a strategically important hire aimed at ensuring the efficiency and resilience of their manufacturing support operations.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot an IT issue under pressure. What was the problem, and how did you resolve it?
Can you describe a situation where you integrated new technology into existing processes? What were the challenges, and how did you overcome them?
Describe an experience where you had to collaborate with cross-functional teams. How did you ensure that communication was effective?
How do you prioritize your tasks when multiple issues arise at the same time?
How would you approach providing technical support for a legacy manufacturing system that is critical to operations?
What strategies would you employ to gather and analyze data to resolve a recurring issue on the manufacturing floor?
Imagine you receive multiple reports of system downtime from the production team during a busy shift. How would you respond to address the situation?
If you were tasked with implementing a new IIOT solution to improve operational efficiency, what steps would you take during the deployment phase?
Why are you interested in working at Apex Systems specifically, and how do you see this role contributing to your professional goals?
How do you believe your background in IT can contribute to enhancing the manufacturing processes at our plant?
What types of documentation do you think are essential for supporting technical processes in a manufacturing environment?
What do you think are the biggest challenges facing IT support in a manufacturing setting today?
How would you describe the importance of flexibility in your working hours when supporting a multi-shift operation?
Can you ask about the current systems used in the facility and any major upcoming projects the IT team is focusing on?
How does Apex Systems support its employees’ growth and development in a fast-changing technological landscape?

Job Details

Overview Company

Technical Support

Apex Systems

3 days ago

Highlight

OnsiteFull-time3+ yearsMid

Summary

Apex Systems is seeking a Technical Support specialist to join their team in Louisville, KY. The role involves supporting IT infrastructure and applications to assist the manufacturing team in producing high-quality vehicles.

About the Role

As a member of the Plant IT team, you will provide technical support across a broad range of infrastructure and applications used in vehicle production. Responsibilities include technical troubleshooting, data analysis, and problem resolution on the plant floor, supporting process improvement efforts, and interfacing with various business departments. You will also support local network equipment, servers, and Factory of Tomorrow deployments.

About You

Required:

3+ years of experience supporting Enterprise IT.
Manufacturing experience or a strong desire to learn manufacturing operations from an IT perspective.
Ability to work in a high-pressure production environment with flexible shifts.
Willingness to learn, adapt, and embrace new technologies.

Benefits

Disability insurance
401(k)
Medical, dental, vision, life, and other insurance plans
Employee stock purchase program (ESPP)
401K program with company match after 12 months
Health Savings Account (HSA)
SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions
Corporate discount savings program
On-demand training program
Access to certification prep and a library of technical and leadership courses/books/seminars after 6+ months of tenure
Certification discounts and other perks to associations like CompTIA and IIBA

Apex Systems

Apex Systems is a leading global technology services firm that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We offer a continuum of services, specializing in strategy, transformation, and managed services across application development, data, enterprise platforms, cloud and infrastructure, and cybersecurity. Through our ability to innovate alongside our customers, we build and deploy the right artificial intelligence solutions to realize business value and improve customer experiences. Our alliances with cutting-edge technology partners empower our customers by providing them with the latest advancements. Apex has a presence in over 70 markets across North America, Europe, and India. Apex is a part of the commercial segment of ASGN Incorporated (NYSE: ASGN). To learn more, visit www.apexsystems.com.

Apex strives to provide our talent with the best possible experience, from start to finish. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Visit us today to join our team: www.apexsystems.com/careers.

Louisville, KY