Technical Support Manager
$140k/y-$170k/y
2 days ago
Highlight
OnsiteFull-timeSenior
Summary
Sigma is seeking a Technical Support Manager to lead a team of Support Engineers in San Francisco, CA. The role involves hiring, developing, and mentoring team members while delivering against key performance metrics.
About the Role
As a Technical Support Manager, you will become a product expert in Sigma, lead a team providing excellent customer experiences, manage key metrics like CSAT and SLA, and continuously refine processes to optimize customer support operations. You will collaborate with cross-functional teams and develop actionable strategies from support data insights.
About You
Required:
- 5+ years of industry experience supporting data platforms in an enterprise environment and 2+ years in a people management role.
- Strong domain expertise in databases and business intelligence.
- Proficient in SQL and data modeling concepts.
- Excellent verbal and written communication skills.
Preferred:
- Managed a team supporting a SaaS product.
- Experience working with Snowflake, Redshift, BigQuery.
- Knowledge of GCP, AWS.
- Startup experience.
Benefits
- Equity
- Generous health benefits
- Flexible time off policy
- Paid bonding time for all new parents
- Traditional and Roth 401k
- Commuter and FSA benefits
- Lunch Program
- Dog friendly office
Sigma
Sigma is not another Business Intelligence tool. Sigma is the only Cloud Analytics solution with a spreadsheet-like interface that enables anyone to explore data at cloud scale and speed. Discover what happened, why it happened, and what will happen.
San Francisco, CA