Technical Support Professional
IBMa day ago
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OnsiteFull-timeMid
Summary
IBM is seeking a Technical Support Professional to join their team in Lowell, MA. The role focuses on providing exceptional support for specific customers using Ceph Storage software solutions.
About the Role
As a Technical Support Professional specializing in Ceph Storage, you will act as a technical advisor for customers, helping them plan and deploy IBM Software. You will resolve potential issues proactively, ensuring a seamless experience for customers while guiding their technology strategy.
About You
Required:
- A background with Linux system administration through the CLI with at least 3 years experience.
- A background in software defined storage with at least 2 years experience.
- A background in the Opensource Ceph project with at least 2 years experience in administration and debugging issues.
Preferred:
- A background with Linux system administration through the CLI with at least 5 years experience.
- A background in software defined storage with at least 3 years experience.
- A background in the Opensource Ceph project with at least 3 years experience in administration and debugging issues.
- Experience in handling customer escalations and managing customer issues.
- Experience in project management.
IBM
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you. We're here to help every creator turn their "what if" into what is. Let's create something that will change everything.
Lowell, MA