Okay, I've searched for Technical Support roles in Minneapolis that require 2+ years of experience in Building Automation systems. Additionally, I've focused on companies offering 401(k) benefits and positions that are full-time. I found 25 suitable job openings for you.

Sure. Here's the analysis:

Job Analysis:

The Experienced Technical Support Professional at Honeywell plays a pivotal role in enhancing customer experience by resolving complex technical challenges associated with building automation systems and related products. This position necessitates not only technical acumen in networking and automation protocols such as BACnet and ModBus but also the ability to communicate effectively with users who may not be technically savvy. Responsibilities include pre-sale and post-sale support, indicating that the role extends beyond mere troubleshooting to encompass customer education and relationship-building. Given the emphasis on seeking process improvements, success in this role will likely require the candidate to identify recurring issues and collaborate with engineering teams to enhance product reliability and support efficiency. Therefore, a proactive mindset, strong analytical skills, and a commitment to customer service are essential. The candidate will also need to navigate ambiguity, especially when initial solutions fail, making strong problem-solving skills indispensable. Within the first 6 to 12 months, the expectation might be to significantly reduce resolution times for technical issues and contribute positively to team goals related to customer satisfaction and process optimization.

Company Analysis:

Honeywell, a stalwart in the technological landscape, is recognized for its innovative solutions addressing global challenges in safety, security, and energy management. Being a Fortune 500 company, Honeywell is positioned as a market leader, emphasizing quality and technological advancement in its products and services. This corporate stature suggests that the Experienced Technical Support Professional will operate in a dynamic environment where continuous improvement and adaptation to new technological standards are imperative. The company's culture likely fosters innovation, as evidenced by its heavy investment in R&D and a workforce comprising thousands of engineers and scientists. Candidates can anticipate a culture that balances autonomy with collaboration, considering the role’s requirement to liaise between customers and engineering teams. On a strategic level, this position appears to be designed not just to maintain existing customer relations but to enhance operational efficiencies and product offerings, aligning closely with Honeywell’s broader goals for sustainability and productivity enhancements. The emphasis on a hybrid work model points towards a modern workplace focused on flexibility, further signaling the company’s commitment to adapting to the needs of its workforce while meeting business objectives.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to troubleshoot a particularly challenging technical issue. What steps did you take, and what was the outcome?
• Describe an instance where you identified an opportunity to improve a process within your technical support duties. How did you implement this change?
• How do you handle difficult customers who may not understand the technical nature of the issue they are facing?
• Can you provide an example of how you've successfully communicated technical information to a non-technical audience?
• What is your approach to stay updated with the latest trends and technologies in building automation systems?
• How would you approach a situation where initial product support has failed to resolve a customer's issue?
• What tools and methodologies do you find most effective in diagnosing complex technical problems?
• Imagine a client reports a persistent issue with a Honeywell product that has already gone through multiple support escalations. How would you tackle this challenge?
• Why are you interested in working at Honeywell specifically, and how does this role align with your career goals?
• How do you feel Honeywell’s mission of improving safety and efficiency resonates with your personal values and professional aspirations?
• Can you describe a situation where you had to collaborate with engineering teams to solve a technical problem? What role did you play?
• What strategies do you use to ensure that you provide exceptional customer service under pressure?