Technical Support Specialist
London Computer Systems6 days ago
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HybridFull-timeEntry
Summary
London Computer Systems is hiring a Technical Support Specialist to join their Product Support team in Cincinnati, OH. The role involves becoming an expert in Rent Manager Property Management Software and assisting customers with troubleshooting and resolving technical issues.
About the Role
As a Technical Support Specialist, you will troubleshoot software and technical issues via phone, email, and remote sessions, guide users with clear communication, document and track issues using ticketing software, and collaborate with internal teams to enhance customer satisfaction.
About You
Required:
- Previous experience in technical support, help desk, or customer-facing service role.
- Strong problem-solving, troubleshooting, and communication skills.
- Familiarity with tools like ticketing systems, remote support, or softphones.
- Working knowledge of Windows, Office 365, and basic networking (WAN/LAN).
- Accountability and adaptability in a fast-paced environment.
Preferred:
- IT/Computer Science graduates or those with programming experience.
- Backgrounds in retail management, tutoring, training, or teaching.
Benefits
- Hybrid flexibility: 50% in-office, 50% remote.
- Comprehensive training to set you up for success from day one.
- Competitive benefits: health, dental, vision, life insurance, 401(k) with company match, paid time off, 10 company holidays, paid medical leave/disability, and wellness program rewards.
- Fun, collaborative culture with food trucks, trivia, sports teams, and more.
- Modern office campus with fitness center and nature trail.
London Computer Systems
Incorporated in 1987 and headquartered in Cincinnati, Ohio, London Computer Systems (LCS) develops innovative business technologies used in all 50 states and several global markets. LCS products and services include Rent Manager property management software, NDT VoIP telephone systems, LCS IT Services, and Web Development and Design Services. Our expert IT and Web Development teams deliver complete network design, implementation, and support; data security and backup solutions; and custom website development services. At LCS, we leverage technology and unmatched customer service to propel your business forward. For more information about how we can support and advance your operation, visit LCS.com.
Cincinnati, OH