Technical Support Specialist
$54.3k/y-$95.1k/y
2 days ago
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OnsiteFull-timeMid
Summary
Graco is seeking a Technical Support Specialist to join their team in Dayton, MN. The role involves providing expert technical support, repair guidance, and troubleshooting assistance for Graco products to enhance customer satisfaction.
About the Role
As a Technical Support Specialist, you will develop knowledge of all product lines and become proficient in diagnosing and resolving product and service issues. Your responsibilities will include providing troubleshooting assistance, application recommendations, and maintaining communication with customers and field personnel. You will also assist in training sessions, monitor product defects, and ensure compliance with ISO procedures.
About You
Required:
- 2-year Technical Degree or equivalent experience.
- 3+ years of technical assistance experience, product development, product service, sales, or related experience in a similar field.
- Solid background in electronics, including knowledge of electronic components, circuit design, troubleshooting, and repair.
- Strong background in customer service with a focus on understanding customer needs and providing timely solutions.
Preferred:
- Bachelor’s degree in a technical field.
- Global industrial manufacturing experience and knowledge.
- Training experience.
- Electronics & PLC experience.
- Additional language skills.
Benefits
- Medical, dental, and vision coverage.
- 401(k) plan with company match.
- Tuition reimbursement.
- Stock purchase plan.
- Career development opportunities.
Graco
Founded in 1926, Graco (NYSE:GGG) is a world leader in fluid handling systems and components. Graco Inc. supplies technology and expertise for the management of fluids in both industrial and commercial applications. It designs, manufactures and markets systems and equipment to move, measure, control, dispense and spray fluid materials. Graco maintains an aggressive strategy to design and develop new products and systems and distributes through a worldwide network of distributors and other channels. Graco is focused on expanding into new markets through product development and acquisitions.
Dayton, MN