Search for Technical Support Specialist roles in Huntington Beach, primarily involving Windows and Mac support, with a focus on remote troubleshooting techniques, at a company offering benefits like 401(k) and health insurance, requiring a degree or equivalent experience.

Okay, I've searched for Technical Support Specialist roles in Huntington Beach focusing on Windows and Mac support, with an emphasis on remote troubleshooting techniques. Additionally, I've included listings at companies that offer benefits like 401(k) and health insurance, requiring a degree or equivalent experience. I found 45 relevant positions for you.

Technical Support Specialist

Huntington Beach, CA

Windows

Mac

401(k)

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The role of a Technical Support Specialist at CAL IT Group is fundamentally about enhancing client satisfaction and operational efficiency through effective IT support. This position, primarily focused on delivering on-site support to a specific client, requires a combination of technical knowledge, problem-solving abilities, and interpersonal skills. The responsibilities, such as troubleshooting network issues and guiding users through application setup, indicate a need for a proactive mindset; the ideal candidate will need to identify potential issues before they escalate and provide solutions that not only resolve issues but also educate users. The emphasis on communication skills reflects the necessity for clear instructions, especially given the role's requirement to assist with both in-person and remote support. In a fast-paced environment, the ability to juggle multiple tasks while maintaining a professional demeanor is crucial. Success in this role would likely be measured by client feedback, the resolution of tickets in a timely manner, and the maintenance of high client trust and satisfaction levels.

Company Analysis:

CAL IT Group operates as a Managed Services Provider (MSP), positioning itself in the rapidly evolving IT support and services landscape. As a growing company focused on comprehensive IT solutions, CAL IT is both a stabilizing force for businesses and an adaptable partner in digital transformation. The culture promoted by CAL IT Group suggests values of teamwork, continuous learning, and client focus. Such an environment can be vibrant and demanding, where fast-paced innovation meets a commitment to quality service. The Technical Support Specialist role fits within an organizational structure that likely emphasizes collaboration with various teams and requires the ability to communicate effectively with clients. Given the company's emphasis on comprehensive IT management and proactive solutions, this role is strategically aligned to support CAL IT's mission of driving business success for clients through technology. Thus, engaged and collaborative problem-solving is not just encouraged but necessary for achieving the company’s broader objectives.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a difficult technical issue for a client. What steps did you take to resolve the problem?
Can you describe a situation where you needed to explain a complex technical concept to a non-technical user? How did you ensure they understood?
Have you ever faced a situation where you had multiple client issues to resolve at once? How did you prioritize and manage your time effectively?
How would you handle a scenario where a client is frustrated with technical difficulties and is seeking immediate assistance?
What is your approach to documenting issues and their resolutions in a ticketing system? Can you provide an example?
What strategies do you employ for effective remote troubleshooting? Can you walk me through your typical process?
Discuss your experience with Microsoft 365 and Azure. What specific challenges have you encountered while using these tools?
Imagine a scenario where you receive a support ticket for a networking issue affecting multiple users. What steps would you take to diagnose and resolve the problem?
Why are you interested in working at CAL IT Group specifically, and how do you see your skills contributing to our mission?
What do you believe are the key values that drive an effective Managed Services Provider, and how do they align with your personal work ethic?
Do you have any questions about the specific technologies or tools we use here at CAL IT, or how the team operates?
What professional development interests you in the IT field, and how do you think CAL IT Group can support your growth?

Job Details

Overview Company

Technical Support Specialist

CAL IT Group

2 months ago

Highlight

OnsiteFull-timeEntry

Summary

CAL IT Group is seeking a Technical Support Specialist - On-Site in Huntington Beach. The role involves installing, upgrading, and troubleshooting hardware and software systems for clients.

About the Role

As a Technical Support Specialist, you will provide support for Windows, Mac, mobile devices, and cloud applications. You will troubleshoot network connectivity issues, install operating systems and applications, and assist with system imaging and migration. The role includes setting up and training users, resolving issues remotely and in-person, and monitoring client backup and data recovery operations.

About You

Required:

4-Year College Degree or equivalent experience in a similar position.
Microsoft 365 / Azure Management experience.
At least 1 Moderate Level certification desired (e.g., Microsoft, CompTIA).
Excellent verbal and written communication skills.
Strong troubleshooting and critical thinking skills.
Positive and professional demeanor.
Ability to work independently.
Strong organizational, priority, and time management skills.
Reliable personal vehicle with the ability to drive to clients as required.
Ability to participate in after-hours on-call rotation.

Preferred:

VMware experience.

Benefits

Ten paid holidays per year.
Paid time off.
Paid sick time.
401(k) with matching.
Health insurance.
Dental insurance.
Vision insurance.
Volunteer time off.
Casual work environment.
Cell phone reimbursement.
Professional development assistance.
Referral program.

CAL IT Group

CAL IT Group offers a suite of comprehensive services that provides day-to-day expertise, support, and strategic management of core IT infrastructure which drives your business.

Cloud Computing: Our IT experts can help you understand the business benefits, key considerations, strategic upsides of cloud computing. We will help you develop the right strategy for your business requirements, whether it is collocation, IaaS, private cloud, Microsoft Azure, Office 365 or a hybrid approach.

Managed Services: While you focus on growing your business, CAL IT's expert team of IT professionals will take full accountability of your entire IT ecosystem and help drive your business to the top of your industry. Our experienced team will address your organization’s IT needs to ensure your systems and programs are performing efficiently, smoothly, and keeping ahead of technology trends.

Huntington Beach, CA