Search for Technical Support Specialist roles in Ramsey, NJ, preferably in the printer industry, with 1+ years of experience, and require A+ Certification.

Okay, I've searched for Technical Support Specialist roles in Ramsey, NJ, specifically in the printer industry, requiring at least 1 year of experience and A+ Certification. I have found 12 positions for you.

Technical Support Specialist

Ramsey, NJ

Printer

1 year + Experience

A+ Certification

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Technical Support Specialist I - Call Center at Konica Minolta plays a crucial role in ensuring customer satisfaction by providing expert guidance and troubleshooting assistance for printer-related issues. This position requires not only technical proficiency in printer operations and mechanics but also strong communication skills to effectively engage with customers and colleagues. The specialist must adeptly navigate a high-volume environment, utilizing technical resources like knowledge bases and service manuals while maintaining detailed documentation of each customer interaction. Success in this role means resolving customer problems quickly and effectively, ensuring that users feel supported and understood while potentially managing multiple inquiries simultaneously. Inherent challenges include diagnosing complex issues under time constraints and adapting to varying levels of customer technical savvy, making self-motivation and thorough organization essential attributes for a candidate seeking to thrive here.

Company Analysis:

Konica Minolta stands as a leader in office technology and digital transformation, maintaining a strong commitment to innovation and customer-centric solutions. With a workforce of over 41,000, the company's extensive experience and focus on quality products convey a culture steeped in loyalty, collaboration, and continuous improvement. The role of Technical Support Specialist I fits into a broader organizational context that emphasizes not just technical prowess but also the ability to foster positive customer relationships. This position involves cross-functional interactions, particularly within a shared services model that promotes efficiency across U.S. and Canadian operations. The company’s dedication to employee growth and satisfaction may resonate well with candidates looking for a supportive environment for personal and professional development. Understanding how the Technical Support Specialist contributes to the company’s goal of digital transformation and operational excellence will be crucial for long-term success and growth within the company.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Describe a time when you successfully resolved a technical issue for a customer. What steps did you take?
Can you share an example of a complex problem you had to diagnose? How did you approach it?
Tell me about a time when you had to manage multiple customer inquiries at once. How did you prioritize your tasks?
How do you ensure that you document technical issues and solutions accurately in a ticketing system?
What steps would you take to troubleshoot a printer that is not connecting to a network?
Explain how you would use a knowledge base to assist a customer experiencing an issue. What resources would you look for?
If a customer calls in with a technical problem but struggles with the terminology, how would you handle the conversation?
Imagine you are faced with a situation where you receive a call about repeated issues with a specific product model. How would you address this?
Why do you want to work for Konica Minolta specifically?
How do your professional values align with the mission of Konica Minolta in enabling digital transformation?
What interests you about working in a call center environment, especially in a technical support role?
What do you see as the future trends in office technology that could impact customer support services?
What questions do you have about the support team or the training program you would undergo upon joining?
How would you describe your ideal working environment and how does that match with what you know about Konica Minolta?
What do you believe makes an effective team in a technical support environment?

Job Details

Overview Company

Technical Support Specialist I

Konica Minolta Business Solutions Canada

10 days ago

Highlight

OnsiteFull-time1+ yearEntry

Summary

Konica Minolta Business Solutions Canada is seeking a Technical Support Specialist I - Call Center to join their team in Ramsey, NJ. The role involves providing technical expertise on Printer and Workgroup Calls, utilizing electronics and mechanical aptitude to support customers.

About the Role

As a Technical Support Specialist I, you will diagnose problems using various technical resources and provide hardware/software support for Konica Minolta Production Print products. You will document each call with detailed notes and manage multiple projects concurrently. The role requires flexibility to work various shifts and occasional travel for training or support.

About You

Required:

Ability to use appropriate technology for the position (including Laptop, phone, IoT Devices).
Technical understanding and comfort with electricity, electrical wiring, electronics including tools.
Strong mathematical, analytical, communication, and organization skills.
Self-motivated and must excel in a minimally managed position.

Preferred:

A+ Certification.
1 year of work experience in a technical capacity, preferably in the printer industry.

Konica Minolta Business Solutions Canada

Everyday, Konica Minolta’s more than 41,000 employees across the globe work to enable their clients, coworkers and partners to succeed in reaching their maximum potential. We are passionate about making an impact on the lives and businesses of those around us through a commitment to the delivery of quality products and services, the professional and personal development of our employees, and most of all to the satisfaction of our customers.

We’ve come a long way since the company first started selling photographic materials in 1873. Konica Minolta has grown to become a leader in the development of office technology, information management software and cloud solutions, production and industrial print technologies, IT security and software, and more.

For more information, visit www.konicaminolta.ca and also follow us on: Facebook: https://www.facebook.com/konicaminoltacanada/ Twitter: @KonicaMinoltaCA YouTube: https://www.youtube.com/user/KonicaMinoltaCanada

Quotidiennement, plus de 41 000 employés répartis dans les bureaux de Konica Minolta partout dans le monde aident leurs clients, leurs collègues et leurs partenaires à exploiter leur plein potentiel. Nous sommes passionnés par l’effet que nous pouvons avoir sur les entreprises de nos milieux respectifs et sur la vie de ceux qui nous entourent, non seulement par l’offre de produits et services de qualité, mais aussi la croissance personnelle et professionnelle de notre personnel et, surtout, la satisfaction de nos clients.

Depuis le moment où nous avons commencé à vendre du matériel photographique en 1873, nous avons fait beaucoup de chemin. Konica Minolta est devenue un chef de file dans bien des domaines, notamment la création de technologies de bureautique, de logiciels de gestion de l’information et de solutions infonuagiques, le développement de technologies d’impression industrielle et de production, et la mise au point de logiciels et de solutions de sécurité des TI.

Ramsey, NJ