Okay, I've searched for Technical Support Specialist roles in Indianapolis that focus on ERP application support, require good communication skills, and offer contract positions. I found 52 positions that match your criteria.

Sure. Here's the analysis:

Job Analysis:

The Technical Support Specialist at Compunnel, Inc. is fundamentally tasked with providing expert technical support primarily for PeopleSoft (TeamWorks) applications, including HCM (Human Capital Management) and Financials, as well as the Employee Self Service system. This role requires a nuanced understanding of both the technical aspects of the software and the business processes they support, such as payroll and accounting. Responsibilities extend beyond mere problem-solving; the role necessitates excellent communication skills to effectively convey technical information to users and facilitate clear interactions. Troubleshooting issues and addressing service requests via a call center application and CRM platform are integral parts of the job. Success in this role will involve efficiently managing inquiries, maintaining meticulous records, and offering tailored solutions in a customer-centric manner. Given Compunnel's emphasis on technology and human-centric dialogues, the candidate will likely face pressures to enhance user experience while quickly resolving technical challenges, ultimately ensuring that stakeholders can rely on the applications to meet their operational needs.

Company Analysis:

Compunnel, Inc. operates at the intersection of human-centric solutions and innovative technology, positioning itself as a key player in the workforce and digital transformation sectors. With a robust history of supporting a diverse range of clients, including numerous Fortune 500 companies, Compunnel's reputation for delivering exceptional talent and technology solutions speaks to its influence in the market. The company's commitment to diversity and inclusion, alongside its partnerships with major tech leaders, underscores a culture that values innovation while maintaining sensitivity to customer needs. Within this framework, the Technical Support Specialist position is not just a technical role; it is pivotal in reinforcing the organizational values of customer service excellence and operational efficiency. Given the fast-paced environment characterized by growth and technological evolution, the incumbent will benefit from being proactive, adaptable, and committed to understanding both the technical and human facets of their work. The role serves as a frontline engagement point, linking users' needs with Compunnel's technological capabilities, thus contributing significantly to the company’s overarching mission of enhancing total experience.

Absolutely. Here are some mock interview questions that could come up:

• Can you give an example of a time when you resolved a complex technical issue for a customer? What was your approach?
• Describe a scenario where you had to communicate technical information to a non-technical audience. How did you ensure they understood?
• Tell me about a time you had to manage multiple requests at once. How did you prioritize and ensure customer satisfaction?
• How would you handle a situation where you did not have an immediate solution to a customer's problem?
• What specific experience do you have with PeopleSoft (TeamWorks) applications, and how did you leverage that in your previous roles?
• Could you walk us through your process for logging and tracking service requests in a helpdesk environment?
• What troubleshooting steps would you take if a user reports that they are unable to access their HCM module?
• Imagine you receive a call from a frustrated user about an error they're encountering in the Employee Self Service system. How would you handle the call?
• Why are you interested in the Technical Support Specialist position at Compunnel, Inc. specifically?
• How do you see your values aligning with Compunnel's commitment to diversity and inclusion in the workplace?
• What do you know about Compunnel's role in providing digital transformation solutions, and how do you think this position contributes to that mission?
• What questions do you have about the team you would be working with as a Technical Support Specialist?
• Can you share how you would prepare for a typical workday in this role based on the company’s working environment?