About the Role

As a Technical Support Specialist, you will be responsible for troubleshooting, device setup, onboarding/offboarding, and day-to-day technical support within a fast-paced, highly collaborative IT environment. You will handle 10-20 support tickets per day, perform new-hire device setup, and collaborate with the broader IT team to ensure smooth operations.

About You

Required:

Experience supporting both Mac and Windows environments.
Strong knowledge of Windows 11.
Active Directory: user onboarding/offboarding, account setup.
Experience with laptop repairs, upgrades, and hardware troubleshooting.

Preferred:

White-glove support experience and excellent communication skills.
Strong stakeholder support abilities.
Creative problem solver; able to think outside the box.
Motivated self-starter who works well independently and in team settings.

Addison Group provides comprehensive talent solutions and consulting services across diverse practice areas. We work in specialized markets and channel decades of expertise into real, honest conversations, not just software. We know that great teams start with great people. That means we focus on quality, not quotas. It means that we’re laser-focused on seeing candidates beyond their resumes to understand their goals and make sure they align with your mission. And it means working with you to get detailed insights on your teams so we can find people who fit, not just who’s available. For Addison Group, businesses are as good as their talent, and No one gets talent like Addison Group.® A full range of services: - Contract - Contract-to-hire - Permanent placements - Executive search Recent accolades: - Forbes "America’s Best Recruiting & Temporary Staffing Firms” 2024, 2023, 2022 - Crain’s Chicago Business “Chicago’s Largest Privately Held Companies” 2023 - SIA’s Largest US Staffing Firms for a Seventh Consecutive Year

Technical Support Specialist

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Summary

About the Role

About You

Benefits