Okay, I found several bilingual customer support representative roles in Tampa that match your criteria: full-time positions, experience in the hospitality or retail sector, and emphasizing technical troubleshooting. There are 62 positions available for you to explore now.

Sure. Here's the analysis:

Job Analysis:

The L1 Associate Technical Support Specialist at Mad Mobile is fundamentally tasked with ensuring seamless customer support for CAKE product users, playing a pivotal role in the company’s mission of transforming customer experiences in the retail and restaurant sectors. Primary responsibilities include managing customer inquiries through various communication channels, diagnosing issues, and documenting solutions effectively. This role demands a proactive approach to problem-solving and excellent interpersonal skills; the candidate must not only resolve technical issues but also build and maintain rapport with users. As the role involves supporting a sophisticated suite of products, a deep understanding of CAKE’s offerings and the broader hospitality technology landscape will be critical. Success will likely entail swift resolution of inquiries, showcasing empathy in challenging situations, and contributing to a collaborative team environment focused on continual improvement and customer satisfaction. In the fast-paced setting of Mad Mobile, candidates can expect to encounter diverse customer scenarios that require quick thinking, adaptability, and adherence to defined protocols, setting the stage for both personal and professional growth within the company.

Company Analysis:

Mad Mobile operates within the global landscape of technology solutions for the restaurant and retail industries, positioning itself as both an innovator and a leader in enhancing customer experiences through modern technology. As a rapidly growing company recognized in Florida's fastest-growing business ranks, Mad Mobile inspires a cultural focus on innovation, teamwork, and accountability, suggesting a lively yet structured work environment that thrives on collaboration and customer-centric values. The company’s core ethos emphasizes not only providing exceptional product support but also fostering a dynamic, inclusive atmosphere that values diverse contributions from all team members. The L1 Associate Technical Support Specialist will be an integral part of a customer support team that is crucial in maintaining the high standards of service that Mad Mobile promises its users. This position operates in a flat organizational structure, likely providing visibility to leadership and the opportunity to influence team dynamics significantly. Given Mad Mobile’s growth trajectory and ambition, this role is strategic in solidifying customer trust and satisfaction—key drivers of continued business success.

Absolutely. Here are some mock interview questions that could come up:

• Tell me about a time when you had to resolve a complex customer issue. What steps did you take, and what was the outcome?
• How do you prioritize tasks when you have multiple customer inquiries to address at once?
• Can you describe a situation where you had to learn a technical product quickly? How did you ensure you were able to assist customers effectively?
• Explain how you handle difficult customer interactions. Can you provide an example from your experience?
• How would you provide support for a customer experiencing issues with a POS system?
• What strategies would you employ to document troubleshooting steps for effectively tracking customer interactions?
• If a customer expressed frustration over a recurring problem you were unable to fix immediately, how would you manage that conversation?
• Imagine you receive a call from a customer who claims that their system crashed during a busy service period; what would be your immediate steps?
• Why are you interested in working at Mad Mobile specifically, and how do you align with our core values?
• What do you know about our CAKE products, and why do you think they are important for the restaurant and retail industries?
• How do you measure success in a customer service role, and what key performance indicators do you think are most relevant?
• What questions do you have about the team I would be working with and how they fit into Mad Mobile's overall goals?