Search for Autodesk Technical Support Specialist roles in remote work settings, focusing on candidates with 2+ years of experience, requiring knowledge of AutoCAD, Vault, or Revit, and a target salary range of $80,000 to $120,000.

Okay, I've searched for Autodesk Technical Support Specialist roles for remote positions, requiring at least 2 years of experience, with expertise in AutoCAD, Vault, or Revit, and a salary range of $80,000 to$ 120,000. I found 45 positions that meet your criteria.

Autodesk Technical Support Specialist

Remote

2 years + Experience

AutoCAD

Vault

Revit

$80000+

$120000-

Can you help me to analyze the job description and company culture?

Sure. Here's the analysis:

Job Analysis:

The Autodesk Technical Support Specialist role at SAIC is fundamentally positioned to provide critical technical support for AutoDesk applications, specifically within the USACE IT environment. This includes responsibilities like troubleshooting, packaging, and deploying AutoDesk applications, with a significant focus on integration with AutoDesk Vault and Revit. The position not only demands technical proficiency but also a strong customer service ethos, which is crucial as the specialist will be engaging directly with end-users to resolve issues effectively. Successful candidates must navigate a range of responsibilities—from liaising with software vendors to understanding complex network-related issues—highlighting the importance of problem-solving skills and the ability to work well cross-functionally. Candidates are expected to thrive by maintaining strong relationships with team members and management, emphasizing the collaborative nature of the work environment. Ultimately, success will likely hinge on delivering timely resolutions to technical challenges while also contributing to documentation and standards that govern software operations.

Company Analysis:

SAIC operates as a robust mission integrator within the technology and defense sectors, indicating a fundamental alignment with national security and innovation. Positioned as a Fortune 500 company with solid revenues, SAIC is likely to prioritize technological advancement and operational excellence. This environment suggests a pace that is dynamic and mission-driven, impacting how the Autodesk Technical Support Specialist will perform their role. The company’s collaborative culture implies that a candidate will need to be highly adaptable, working iteratively with various teams. Given SAIC's focus on technology integration and operational support, the Autodesk Specialist will play a pivotal role in maintaining and optimizing mission-critical applications while aligning with broader company objectives such as enhancing technical capabilities and customer satisfaction. The position is, therefore, strategic in enhancing operational efficiencies across the organization, particularly in their defense and intelligence portfolio.

Mock up some interview questions based on the job description.

Absolutely. Here are some mock interview questions that could come up:

Tell me about a time when you had to troubleshoot a complex technical issue. What was your approach and what was the outcome?
Describe your experience with AutoDesk Vault and Revit. How have you handled issues related to their integration or performance in previous roles?
Can you give an example of a situation where you had to communicate technical information to a non-technical audience? How did you ensure they understood?
What steps do you take to ensure that documentation related to software releases and technical processes is kept up to date?
How would you approach packaging a new version of an AutoDesk application for deployment? What challenges might you encounter?
In your experience, what are some common problems that can arise during the integration of AutoDesk applications? How would you resolve them?
Imagine the integration of a new AutoDesk version fails during testing. What steps would you take to diagnose and address the problem?
Suppose you receive conflicting feedback from end-users regarding AutoDesk application performance. How would you prioritize and handle these scenarios?
What motivated you to apply for a position at SAIC, and how do you see your experience aligning with our mission?
How do your personal values correlate with the objectives and ethics that SAIC promotes in its operations?
What concerns do you have regarding software lifecycle management in a national security context, and how would you address them in this role?
What do you believe are the most important factors for effectively maintaining customer relationships in a technical support role?
Can you describe a project where you had to collaborate with multiple teams to achieve a technical goal? What was your role, and how did you contribute?
What is one question you have about how SAIC utilizes technology to enhance its defense offerings?
How does the role of an Autodesk Technical Support Specialist align with your long-term career goals?

Job Details

Overview Company

Technical Support Specialist

$80k/y-$120k/y

SAIC

a day ago

Highlight

RemoteFull-time2+ yearsEntry

Summary

SAIC is seeking an Autodesk Technical Support Specialist to join their team remotely in Virginia, US. The role involves providing technical support for AutoDesk applications within the USACE IT environment.

About the Role

As an Autodesk Technical Support Specialist, you will be responsible for packaging, testing, troubleshooting, and documenting AutoDesk applications. You will liaise with software vendors, support the integration of AutoDesk Vault and Revit, and handle system administration, monitoring, and performance optimization. Strong communication and customer service skills are essential.

About You

Required:

Experience with either Revit, Vault, or AutoCAD.
Bachelor's degree and two years of experience; four years of experience are accepted in lieu of a degree.
Interim Secret Clearance to begin employment; Secret Security Clearance to maintain employment.
CompTIA Security+ certification.
Strong written and verbal communication skills.
AutoDesk Vault and Revit experience (integration, implementation, server management, security/access control).
SQL Scripting (Documentum).

Preferred:

Five years of professional experience in AutoDesk applications management and administration, particularly with Vault and Revit.

SAIC

SAIC® is a premier Fortune 500® mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion.