Technician, Field Services
$22/h-$25/h
IT Solutions16 days ago
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OnsiteFull-timeMid
Summary
IT Solutions is seeking a Technician, Field Services to join their Managed Services team in Syosset, NY. The role involves providing onsite technical support to multiple clients and handling escalated inquiries for their products and services.
About the Role
As a Technician, Field Services, you will be responsible for traveling to client offices to provide technical services, installing and configuring workstations, laptops, printers, and routers. You will answer technical service calls, create customer tickets, and provide both phone and onsite support to end users. The role requires excellent troubleshooting skills and the ability to manage client-down situations while ensuring customer satisfaction.
About You
Required:
- Bachelor's Degree or equivalent experience in a related field.
- 2 years in a helpdesk role, triaging reported issues and incidents by customers.
- 1+ years’ work experience as a Network Administrator.
- Experience managing or troubleshooting Windows desktop and Windows Server versions.
- Experience with Office 365 Exchange online and Microsoft Exchange.
Preferred:
- CompTIA A+, Microsoft Windows, or Apple macOS certification.
- Experience with firewalls and remote access VPNs like Cisco AnyConnect or Fortinet.
- Experience with ticketing systems such as ConnectWise Manage.
- Good understanding of Active Directory and Office 365 Administration.
Benefits
- Rich Medical and prescription plans.
- Dental & Vision coverage.
- Paid Holidays and Flexible Paid Time Off.
- 401K/401K Roth with Safe Harbor matching.
- Stock Appreciation Rights.
- Company-paid life insurance and disability insurance.
- Company-paid mental health support & financial wellness services.
- FSA for medical and dependent care.
- HSA option with compatible medical plan.
- Company-paid training, materials, and exams.
- Performance-based bonuses.
IT Solutions
With 30 years of experience as a trusted managed services provider, we're your dedicated partner in navigating the complex world of technology, so you can focus on growing your business. Our customer-centric approach ensures your success, providing tailored support services that empower your business to thrive. From strategic guidance to comprehensive managed IT support, cybersecurity to cloud services, we're here to propel your growth while delivering innovative solutions that make a lasting impact. Technology changes constantly, but our commitment to you never does.
Syosset, NY