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Job Analysis:
The role of Technology Learning Manager at Fiserv is strategically pivotal, focusing on the implementation and execution of an enterprise-wide technology learning strategy. This is not simply a task of managing educational content; it involves aligning learning initiatives with overarching organizational goals and promoting a culture of continuous improvement within the tech workforce. The responsibilities encompass designing role-based learning paths, managing learning management systems (LMS), and collaborating with various teams including HR and Talent Acquisition to assess opportunistic needs. Success in this role will require an innovative mindset to create learning solutions that respond to the dynamic needs of diverse technology professionals globally. The individual will face challenges around integrating various learning resources efficiently while being a mentor to leaders navigating the tech training landscape. Key performance indicators may involve measuring the impact of learning through technology associate performance metrics, internal mobility rates, and retention figures—all indicative of a well-implemented strategy that drives Fiserv forward in the competitive fintech landscape.
Company Analysis:
Fiserv operates as a global powerhouse in the fintech and payments sector, influencing transactions on a significant scale. Its market leadership implies stability, yet it also suggests the necessity for innovation to maintain competitive advantage. The company culture likely values collaboration, efficiency, and a forward-thinking approach to technology, making this an ideal environment for someone who is both creative and strategic. The Technology Learning Manager will likely interact with a robust network of skilled professionals across various departments, thus increasing their visibility and potential influence on decision-making processes. Fiserv's commitment to employee well-being through extensive benefits, career advancement opportunities, and a diverse working environment reflects a progressive company stance that prioritizes both employee satisfaction and professional growth. This role, therefore, is not only about managing learning programs but also about fostering an agile learning ecosystem that can adapt to the ever-evolving technological landscape of the financial services industry.